
I thought it would be really interesting to have a chat with Mel Carson, the Microsoft AdCenter Community Manager for Europe, to see what his thoughts were on the position of AdCenter in the UK, what differentiates them from their competitors, their policy on gambling ads, affiliate landing pages and much more.
Not only did Mel provide some really comprehensive answers but he has also agreed to give away 10 codes enabling adCenter users to take their newly launched adExcellence exam for free. If you complete the exam then you will be entered into the membership directory where you can showcase your company and your expertise. More details of that in the following interview.
To win one of the 10 discount codes that will enable you to take the adExcellence exam for free (normal cost $50) then just email me via the contact form with the answer to the following question. Note: Examinees need to be adCenter customers for 30 days or more.
Tailspin Toys is offering a variety of discounts for different types of toys. For example, electronics are 25% off and books are 15% off.
What is the best way for Tailspin Toys to create ads that reflect these different discounts?
a) Create a generic ad and use dynamic text placeholders for custom information.
b) Create an ad for each type of toy.
c) Create a generic ad and place the specific discount information on the landing page.
d) Increase the bid for specific keywords.
Interview with Mel Carson:
I see you have recently launched adExcellence in the UK, can you tell us more about it?
adExcellence.com is a place for our advertisers or potential advertisers to go and access some really great training and educational materials to help them get the best return on their marketing spend with us. If we empower our users with tutorials on getting started, selecting keywords, editorial policies, demographic targeting and such like, they can get campaigns live faster and join the thousands of happy customers we have who are getting fabulous ROI from adCenter.
Is it the same principle as the Google Advertising Professionals programme?
It is the same principle, yes. At the moment you can access the training for free, you then have the option to take the exam and get entered into our membership directory where you can showcase your company and your expertise. We allow you to use the adExcellence Member logo on your site. The program will be further developed to include membership tiers. I’m interested to hear what direction your readers would like to see us head with it….
Why do you charge $50 for people to take the adExcellence exam?
We do have costs to cover including the exam itself, updating the modules and the investment in future iterations of the program. We figured it a reasonable price to pay for the service.
How do you feel Microsoft adCenter is being received in the UK?
We’ve been live now for more than 18 months and the reception has been great. We know that we had “opportunities” to improve right from the start, but with every release the platform has got better and better. You’ll continue to see improvements in editorial turnaround and usability as we tweak algorithms and the UI, but one thing we won’t compromise on is the quality of the traffic. From day 1 we’ve heard the ROI customers get from adCenter to be second to none. MSN and Windows Live users are savvy, loyal and buy lots of stuff online and we want them to keep coming back. Our advertisers want to see them coming back too, so waiting a little longer to have an ad go live or to change a keyword shouldn’t be seen as the end of the world. However, we’re continuing to strive to streamline and improve the system.
One criticism I have read is that the interface isn’t as fast as your competitors, are there any plans to improve on this?
The UI has come in for a bit stick, but advertisers have told us it has got better in recent months. Future releases will see it improve. There’s always a balance to be struck between funky innovation and usability/latency. Maybe we’ve not got that balance quite right just yet….but we will!
What will help is the release of the adCenter Desktop Beta – it’s an awesome offline campaign management tool. It’s in Beta in the US and will be with us, in the UK, in a few months time.
On the flip side, I have personal experience of calling adCenter customer support and I must say the service was excellent. I got to speak to a real person who actually knew what they were talking about (competitors listen up) and although the issue couldn’t be resolved immediately he rang me back within an hour with a fix. Does customer service play a big part of the overall strategy for adCenter?
It’s great to continually hear that one of the core pillars of our entry into this market – customer service – has been hitting the mark. We have 100s of people in Europe and The US dedicated to servicing our customers. We know that search can be time consuming for seasoned marketers as well as newcomers to the channel, so it’s important that we’re seen to provide timely and accurate responses to questions about their casmpaigns.
One of the reasons why I and other webmasters I know use adCenter is that you have no restrictions on gambling ads here in the UK. Do you think this will continue or do you feel there will come a time whereby you will ban gambling ads?
adCenter’s objective regarding gambling is to ensure a responsible environment for our users and high quality results. Gambling advertisements are regulated here in the UK and there are various legal and regulatory restrictions relating to the advertising of gambling products or services. Our approach is to ensure that advertisers in this industry participating in adCenter are complying with all relevant legislation and current regulatory guidelines where appropriate, as well as not accepting bets from US residents.
The UK gambling industry is a fast moving industry and adCenter guidelines may change moving forward based on developments in regulation of these businesses.
What is adCenter’s position on Affiliate Landing Pages? I.e. websites that are usually no more than 1 page in length and whose sole purpose is to send the visitor to a retailer (merchant) via an affiliate link?
Microsoft does accept affiliate advertising and affiliate advertising can be a useful resource to users. However, we are continually looking for ways to improve how we determine relevance and quality, the aim of which is to ensure the highest quality ads are provided to our users. These improvements check the quality of keywords, ads and landing pages from advertisers. The more relevant the ads, keywords and landing pages are to the user’s likely intent, and the more substantial information of benefit to the user searching on those keywords, the more likely the ad is to be displayed.
If an affiliate page is limited in content and does not contain sufficient information which is of benefit to the user, it may be subject to additional checks or displayed less frequently in the live results.
Tell us a bit more about the adCenter Add-in for Excel 2007, I’ve been playing with it and at first glance it looks very useful.
It’s a very powerful tool! The Add-In is a FREE Excel tab which is built on our Keyword Service Platform (KSP). You download it and it sits in your Excel program till you’re ready to do some keyword research.
It helps you with:
• Keyword expansion
• Keyword forecasting
• Keyword data mining – CPC metrics, demographic & geographic profiling
The data is US-centric at the moment, but still gives you some great insight. We’re working hard to inject UK data very soon. It’s just another way we’re achieving our commitment to bring great tools and actionable data to the search marketing community.
Check out the Add-in tutorials for more information.
What is the purpose of the newly launched adCenter Community? Maybe it’s a response to other PPC networks who are often accused of only communicating to their advertisers via templated emails?
It’s all about service Kieron! The guys I work with – The adCenter Community Team – have been running the adCenter Blog and the API Blog since we launched.
Because we take outbound communication and feedback very seriously, we thought it better to bring all our blogs and the adCenter Forums under one roof. So we invested heavily in bringing adCenter Community to our customers. We now have a two way dialogue with adCenter users on one platform. The reception has been great and we’ve had hundreds of users actually register on the site to chat and let us know how they want to see our adCenter products develop.
With the launch of the adCenter Analytics Beta, we’ve also set up the adCenter Analytics Blog too.
Can you share one tip on how to get the best from adCenter?
Check out the Demographic Targeting and Reports functionality. Take any campaign and run an Age & Gender report. You’ll be amazed what trends you may see with regards to the different profiles interacting with your ads.
Use this information to tweak your ad copy and up-weight your bids. If you don’t really want 18-24 year-olds clicking on your ad then add a little extra CPC to the older demographic so those ads rank higher. You can’t exclude a particular demographic but you can play around with the tools to make sure your ads appear more prominently to your target audience. Targeting is always rewarded in PPC.
Check out these Demographic Targeting Case Studies!
Although by no means scientific, a lot of people say that conversion rates from adCenter clicks convert better than other search engines. What do you think this can be attributed to?
As I said earlier, we have a loyal and savvy audience, some of whom have been with us for well over 10 years. We don’t have a publisher program yet which can have an effect on advertisers ROI. It is piloting in the US at the moment, but when it does launch we’ll still maintain the ROI through the great targeting tools and algorithms that adCenter provides.
What is the current estimated market share for adCenter?
Between 4 & 5%
Do you have any plans to roll out Microsoft’s publisher programme in the UK so that webmasters can earn from displaying adCenter ads on their site.
We’re working on it!
What are you listening to right now?
The traffic outside my Dublin hotel window – I’m speaking on a panel with Google & Yahoo! tomorrow at Search Marketing World!
Mel will be keeping an eye on this blog over the next couple of days (between conference panels) and is very keen to answer any feedback on AdCenter, adExcellence or anything else related to Microsoft’s search products. So if you have anything to say or any specific questions then please leave them in the comments.
What I’m listening to right now: Estelle - “Shine”
Post from: Affiliate Marketing Blog Here.org.uk
Interview with Mel Carson, Microsoft adCenter Community Manager Europe
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Original post by Kieron