Archive for the ‘PPC’ Category

PPC Split Testing: Reducing Risk When Testing New Ads Against Control

Thursday, May 22nd, 2008

Testing New PPC AdsThis is the final installment of our PPC copywriting series. Part one discussed the importance of unique selling propositions in ad copy to communicate why a customer should buy from you rather than competitors. We followed this up with strategies for continual ad copy split testing. Today’s post assumes you’ve found a clear winning ad by testing one variable at a time, and you now want to test it against radically different copy.

I learned of this tip through a fantastic free video from Stompernet explaining the AdWords Triangulation Method (38:50 minutes through the video).

Here’s the danger in testing a winning ad (as your control) against experimental copy - if your new creative is a dud, you could lose 25-50% of your click through rate potential if your ads are showing evenly, depending on how many ads you’re testing.

A smarter approach recommended by Stompernet is to create 4 identical copies of your control ad, and one test ad. This ensures that your “safe” ad will show 80% of the time, and your test ad only 20%. Plus, the control ad’s solid click through history will cause it to rank at higher positions than brand new ads, so creating new copies reduces this bias.

I think you could also pause the control ad, and create 4 new copies to eliminate the bias altogether. But it’s nice to have one copy that’s going to achieve better positions at lower click through rates, especially if you’re continually testing. If you can tolerate more risk, you could create just one copy of your control so you’re running 3 ads - 66% of the time you’re running your control copy, 33% of the time you’re getting higher positions and lower CPC from the click through history of the established ad, and 33% is your experimental ad. Then you can segment out the control ad with the history to compare performance of your control copy vs. new copy, without the ranking bias.

9 Ecommerce Innovations: What’s Now & What’s Next
Free webinar: June 19th, 2008, 9am PT/12pm ET
Guest Panelist: Jason Billingsley, VP Innovation, Elastic Path Software
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Original post by Linda Bustos

PPC Copywriting: The Evolution of a PPC Split Test

Wednesday, May 21st, 2008

Spoof Adwords AdYesterday we talked about persuasive copywriting for PPC ads, and as promised, today we’re going to talk about strategies for split testing ads.

I’ve heard most PPC experts recommend you test headlines first, because they are most visible and are believed to influence click through rate more than body copy (because people have a tendency not to read things if they don’t have to). But I’m going to go against the gurus and suggest how you could test offers and value propositions first, using a hypothetical campaign for “wireless headphones.”

The Strategy

This approach uses Dynamic Keyword Insertion in headlines for your first few rounds of testing. You have more room to market yourself in ad copy than in the headline. You can test offers, calls to action, value propositions — copy that answers the question “why should I buy from your site?”

Dynamic Keyword Insertion means Google will match your headline to the searcher’s query. If Jimmy searches for “wireless head phones” or “cordless headphones” the ad would adjust itself accordingly for maximum relevance so long as that keyword is in your Ad Group and fits in the headline. If Jimmy searches “I’m looking for killer wireless headphones” (a long tail term), as long as “wireless headphones” is broad or phrase matched, a default keyword would display as the headline. In this case, simply “wireless headphones.” You’ll see an example of how to use this feature in the first screenshot, or read more in Google’s DKI tutorial.

But we’re not going to use keyword insertion in the ad text - there’s no need to keyword stuff. We want as much space for testing compelling offers, not redundant keywords. It’s not SEO, it’s not the year 2001 and we speak English here. Here’s an example of totally useless keyword repetition (real ad):

Keyword Stuffed PPC Ad

Alright, let’s get started with a hypothetical example of 5 rounds of PPC ad testing:

Round 1

First you’re going to pick 2-4 versions of an ad to run evenly against each other.

Headline: Use DKI for your headline

Ad Copy Line 2: Make sure you have your best unique value proposition included in the ad. I recommend using it as your second line, and using the top line as your testing line. A unique value proposition is the most compelling strength or offer you as a retailer have that sets you apart. If you offer free shipping, free returns, flat-rate shipping, no hassle returns, money back guarantees, have won awards, or anything else that builds trust or adds value - use it!

Ad Copy Line 1: Here’s where you microtest your ad. Many tests have found including numbers - whether a price, percentage or otherwise makes your ad stand out and improves click through. If you offer low prices, it may make your ad more attractive than others. If you want to deter bargain shoppers, a higher price can save you money on clicks and improve your conversion rate. You could here test price vs. non-price, but for this example, we’re going to test variations of showing a price.

Display URL: Some advertisers use dynamic keyword insertion at the end of the display URL (so long as it fits) to boost the keyword relevance, and it may or may not improve click through. An argument could be made that shorter URLs have higher click through. Also, www and non-www URLs may be tested. You really need to test this yourself, but not in round one. If you have too many variables in your testing, you won’t know whether it’s the ad text or the display URL that’s performing better.

In round one, we’re going to use www URLs for every ad variation, with capitalization, as there has been many studies that do suggest this gets higher click through. Since I want to play it safe here, we’re going to always use capitalization in every round.

Okay, here are the ads we’re starting off with - but there’s an error, can you spot it?

Round 1 Testing

Answer: We’re testing pricing offers, so we want all else to be identical. We can test “name brands” in a later round.

Don’t forget to edit your campaign settings and select “show ads more evenly” so you can properly split-test.

Now we get to make up some results. Let’s say that “$29.99 and Up” had low click through rate of 0.41%, but the other two versions had 3.0% and 3.72%. And let’s assume a quick check with SplitTester.com’s confidence tool declared “From $29.99″ the statistical winner. Before you decide it’s a winner, make sure that it also has a good conversion rate - that these clicks end up buying. You don’t want to pick an ad only costs you money and doesn’t make you any.

If you have an ad that rocks click through rate AND conversion rate, you can move on to round 2.

Round 2

Pause the ads that didn’t “win,” and let’s ad new ads to test. If you delete your ads, you’ll never be able to see their history again.

Now I want to know the impact of URL versions as follows:

Round 2 Testing

I’m going to pretend that the non-www, non-trailing keyword version performed best. On to round 3…

Round 3

I’m trying out more creative copy in the first line. I want to know what seems to be most compelling about wireless headphones. Is it range and clarity of sound? Is it better bass? Is it cool styles? Are name brands important?

Round 3 Testing

OK, again, totally arbitrary - let’s assume the test resulted in “Stylish, Wicked Bass” as the winning creative. Can this be further tweaked?

Round 4

Round 4 Testing

At this point (or in any round), there might not be a clear winner. You might want to keep testing different micro-variations until you get a definite star ad before you move onto the next round - testing headlines. Or, you might decide that they’re all performing decent and you can choose one you like best and move on to the next stage.

Round 5

Now I’m ready to test headlines. There are common modifiers PPC advertisers will use in headlines - the ones I’ve seen most are:

  • unique

  • discount
  • cool
  • cheap
  • find
  • buy
  • compare
  • on sale
  • sale
  • save on
  • for less
  • get
  • need [keyword]?
  • reviews
  • [brand] [keyword]
  • [keyword] [country]

You might want to try these, but remember that once you add the bargain hunter modifiers, you could attract clicks you don’t want (that’s why including price, even if higher than competitors helps). But definitely avoid testing different brand names. Unless they are doing specific branded search, you don’t want to use brand names in your headline. It makes your selection seem too restricted like you only offer one brand (less selection) or you have made a decision for them. Unless the searcher is familiar with the brand, it’s not effective. Your branded products should have their own Ad Groups, anyway.

If you’ve had a clear winning ad copy in previous rounds, you might want to inject these words into your headline, or try your unique value proposition in the headline, like “$0 Shipping” to stand out. Just make sure you’re not wasting ad copy by repeating your offer again in the lines of text. And use your dynamic keyword insertion headline as the “control” version - you want to see if headline variations outperform it.

Here’s an example test, can you spot the error?

Round 5 Testing

If you noticed that one of the ads does not have “wireless headphones” in the ad text or headline, you’re correct. You don’t want to sacrifice keyword relevance for catchy headlines. Double check your ad text, it’s easy to forget the details.

Conclusion

Again, there are many ways you can approach your testing, this is just an example of how you could go about it. This strategy involves testing micro-changes. You can also test really different copy against each other. Tomorrow we’re going to show you how to reduce your risk when doing such tests.

Until tomorrow, here are the key points:

1. Keep testing. You can always “beat the control” - so long as you keep trying.
2. Don’t test more than one variable at a time.
3. Use your unique value propositions whenever you can.
4. Use prices when it makes sense, or other numbers.
5. Use SplitTester.com to check if your test has produced a winner or not.
6. Don’t make your decision based on click through rate alone. Make sure the ad converts.
7. Capitalize The First Letters of Your Words And URLs, It Is A Proven Strategy.
8. Avoid using brand names in headlines unless your ad group and landing page are targeted to only that brand.
9. Triple check your work for spelling and other errors. Make sure your landing pages are tied up correctly.
10. Keep reading Get Elastic for more tips for online marketing. Subscribe if you haven’t already!

9 Ecommerce Innovations: What’s Now & What’s Next
Free webinar: June 19th, 2008, 9am PT/12pm ET
Guest Panelist: Jason Billingsley, VP Innovation, Elastic Path Software
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Original post by Linda Bustos

PPC Advertising: Are You Selling Yourself In Your Ads?

Tuesday, May 20th, 2008

PPC Rockstar CopyWith PPC, unless you’ve tapped into niche long-tail keywords your search ads compete with 20 other links per search result page (organic and paid ads) - or even more if you count Google Maps or Google Shopping results.

And often the products and offers are so similar between retailers, what makes a shopper ultimately buy is which retailer he or she prefers.

That’s why you should include some statement that explains why someone should buy from you in your ad copy. You’re not just selling the product, you are selling yourself as a retailer. Most ads don’t do this at all, they just focus on the product.

What if Ads Were Ranked By Persuasion?

Let’s have a look at search ads for “coffee mugs.” If you search for this and refresh the page a few times, you’ll notice results bounce around quite a bit (we’ll explain why this is later). The left screenshot is how Google really ranked the ads when I performed the search, and the right side how I would rank the ads by effectiveness.

Results by GoogleResults if Ranked By Persuasion

Now let’s deconstruct the ads:

(more…)

9 Ecommerce Innovations: What’s Now & What’s Next
Free webinar: June 19th, 2008, 9am PT/12pm ET
Guest Panelist: Jason Billingsley, VP Innovation, Elastic Path Software
Register to Attend

Original post by Linda Bustos

Webinar Recap: The Key to PPC for Online Retailers

Thursday, May 15th, 2008

Paid Search ImageThanks again to Ryan Gibson from the Rimm-Kaufman Group for sharing some top-notch tips on paid search. If you missed the call, we will be posting the full length replay on the Elastic Path website. Until then, here’s a recap of the main points:

Keyword Development is 50% of Your Success

Keyword research is essential because it ultimately determines which searches your ads will appear for. Keywords must be appropriate, specific and capture the variations of how people search for the products you sell.

“Long tail” terms are desirable. Although they don’t get a lot of clicks, there is not much competition and it’s the specificity that makes them high-converting. You can also get them low-cost, and the lower the cost, the lower the risk. You’re not spending anything unless they are clicked on. Long tail terms in aggregate may be attracting a small percentage of clicks but be driving the highest number of sales because they convert highly.

General (and shorter) queries may indicate one is in research stage and thus, convert lower than more specific searches, when customers are aware of exactly what they are looking for.

Keyword List Tips

Test 3-10 Keywords per SKU

Modifiers don’t count, such as “buy widgets” or “buy widgets online.” Also, branded terms don’t count. Rather, you want to test out unique terms. So start with a URL (product page, right down to the sku - so if you sell blue and red widgets, they have their own keywords, as do different sizes). 2 benefits to this approach are:

1. Ensures you have the product you’re creating the term for
2. Makes it easier to tie up correct landing pages

(more…)

9 Ecommerce Innovations: What’s Now &amp What’s Next
Free webinar: June 19th, 2008, 9am PT/12pm ET
Guest Panelist: Jason Billingsley, VP Innovation, Elastic Path Software
Register to Attend

Original post by Linda Bustos

9 PPC Advertising Crimes Caught On Screen!

Thursday, May 8th, 2008

PPC Cop Sez Ur Doin It WrongIt’s not hard to find examples of PPC best-practice violations. In fact, it’s darn easy - too many online retailers have sloppy paid search campaigns. As you will see, it’s often the advertisers with big budgets that are “doing it wrong.”

Though these retailers will not be ticketed, fined, jailed or suspended for these offenses, the lost revenue and poor campaign performance they experience may be far more costly.

#9 - Stupid DKI (Dynamic Keyword Insertion)

Big-budget advertisers often bid on so many keywords, they often use Dynamic Keyword Insertion to show the keyword the searcher has queried in the ad text. Good idea, since click through is typically higher when there’s that extra keyword relevance. Unfortunately, many lists are so big they include nonsensical keyword phrases most likely scraped off some keyword research tool that picked up automated rank check software queries.

“Sally Hansen nail polish”

Sally Hansen search ads

Nothing moisturizes and refreshes the skin like a coat of nail polish!

“home hair cutting”

Home Hair Cutting ads

“Duhahhhh…I was just on my way hair cutting home, officer…” Sounds like Shopzilla’s had a few too many highballs. Guilty on both counts of DKI.

(more…)

The Key to PPC for Online Retailers
Free webinar: May 15th, 2008, 9am PT/12pm ET
Guest Panelist: Ryan Gibson, Director of Marketing, The Rimm-Kaufman Group
Register to Attend

Original post by Linda Bustos

Google Shaking Up URLs in Search Ads?

Thursday, April 24th, 2008

Google Shake UpWhile in London this week, Jason Billingsley spotted something different in Google search results.

If you look closely, you’ll notice the display URL in Adwords ads are above the ad copy, not below. Ad copy also appears on the same line as the display URL in some cases.

I did a quick search in Google Blogs (search within only blogs) to see if anyone has blogged about this yet or may know what’s going on. Over here in Vancouver, I still see the traditional ad display so all I can do is speculate that Google is shakin’ things up and testing the impact of different ad structure.

Adwords URL on Top

Close Up Shot of Google Experiment

Jason also observed that the text appears larger than usual which indicates Google may be testing out new formatting of not only paid search but also organic.

Of course it could be handywork of an internal prankster at Google, or the equivalent to Jason’s computer trying to drive on the opposite side of the road while across the pond. (PS, if you’re wondering what the stars are, that’s a feature of StumbleUpon - you can see which pages have been reviewed and rated by Stumblers, and if one of your friends gave it a “thumb,” that will show up too.)

Anyone have more information on this?

The Key to PPC for Online Retailers
Free webinar: May 15th, 2008, 9am PT/12pm ET
Guest Panelist: Ryan Gibson, Director of Marketing, The Rimm-Kaufman Group
Register to Attend

Original post by Linda Bustos

Webinar Recap: Web Analytics for Online Retailers

Thursday, April 17th, 2008

Web Analytics for Online RetailersIt was a privilege to have esteemed author, researcher, consultant and speaker Eric T. Peterson join us for this months webinar: Web Analytics for Online Retailers - Technology & Satisfaction 2008

Eric is the founder and CEO of Web Analytics Demystified, where you can find more helpful information and research on the strategic use of web analytics, staffing issues, business process and measurement.

As always, if you missed the live call we will be posting a replay to our webinar archive at ElasticPath.com.

Eric presented the findings of a study of web analytics practitioners and I highly recommend you watch the replay to see the full charts because there is a lot of data you may find interesting that is not covered in the highlights below.

(more…)

Web Analytics for Online Retailers: Technology Use & Satisfaction 2008
Free webinar: April 17th, 2008, 9am PT/12pm ET
Guest Panelist: Eric T. Peterson, CEO, Web Analytics Demystified
Register to Attend

Original post by Linda Bustos

An Example of Excellent Search Result Marketing

Monday, April 14th, 2008

Click ThroughToday is my first day back at my desk here in Vancouver after a lovely week in the Canadian Rocky mountains. While at the CWC/Corus Digital Media Career Accelerator program, I enjoyed the best green tea I’ve ever had in my life. The brand is “Higgins & Burke” and this is the only green tea I’ve tasted that hasn’t given me a bit of nausea after drinking it. I must have it here at my home office!

So I turn to my trusted Google search engine to find out where I can get my lips on more of this tea. Typing in “Higgins and Burke” into the search engine delivers these results:

Higgins And Burke Search 1

(more…)

Web Analytics for Online Retailers: Technology Use & Satisfaction 2008
Free webinar: April 17th, 2008, 9am PT/12pm ET
Guest Panelist: Eric T. Peterson, CEO, Web Analytics Demystified
Register to Attend

Original post by Linda Bustos

Interview with Mel Carson, Microsoft adCenter Community Manager Europe

Wednesday, April 2nd, 2008

Mel Carson

I thought it would be really interesting to have a chat with Mel Carson, the Microsoft AdCenter Community Manager for Europe, to see what his thoughts were on the position of AdCenter in the UK, what differentiates them from their competitors, their policy on gambling ads, affiliate landing pages and much more.

Not only did Mel provide some really comprehensive answers but he has also agreed to give away 10 codes enabling adCenter users to take their newly launched adExcellence exam for free. If you complete the exam then you will be entered into the membership directory where you can showcase your company and your expertise. More details of that in the following interview.

To win one of the 10 discount codes that will enable you to take the adExcellence exam for free (normal cost $50) then just email me via the contact form with the answer to the following question. Note: Examinees need to be adCenter customers for 30 days or more.

Tailspin Toys is offering a variety of discounts for different types of toys. For example, electronics are 25% off and books are 15% off.

What is the best way for Tailspin Toys to create ads that reflect these different discounts?

a) Create a generic ad and use dynamic text placeholders for custom information.
b) Create an ad for each type of toy.
c) Create a generic ad and place the specific discount information on the landing page.
d) Increase the bid for specific keywords.

Interview with Mel Carson:

I see you have recently launched adExcellence in the UK, can you tell us more about it?

adExcellence.com is a place for our advertisers or potential advertisers to go and access some really great training and educational materials to help them get the best return on their marketing spend with us. If we empower our users with tutorials on getting started, selecting keywords, editorial policies, demographic targeting and such like, they can get campaigns live faster and join the thousands of happy customers we have who are getting fabulous ROI from adCenter.

Is it the same principle as the Google Advertising Professionals programme?

It is the same principle, yes. At the moment you can access the training for free, you then have the option to take the exam and get entered into our membership directory where you can showcase your company and your expertise. We allow you to use the adExcellence Member logo on your site. The program will be further developed to include membership tiers. I’m interested to hear what direction your readers would like to see us head with it….

Why do you charge $50 for people to take the adExcellence exam?

We do have costs to cover including the exam itself, updating the modules and the investment in future iterations of the program. We figured it a reasonable price to pay for the service.

How do you feel Microsoft adCenter is being received in the UK?

We’ve been live now for more than 18 months and the reception has been great. We know that we had “opportunities” to improve right from the start, but with every release the platform has got better and better. You’ll continue to see improvements in editorial turnaround and usability as we tweak algorithms and the UI, but one thing we won’t compromise on is the quality of the traffic. From day 1 we’ve heard the ROI customers get from adCenter to be second to none. MSN and Windows Live users are savvy, loyal and buy lots of stuff online and we want them to keep coming back. Our advertisers want to see them coming back too, so waiting a little longer to have an ad go live or to change a keyword shouldn’t be seen as the end of the world. However, we’re continuing to strive to streamline and improve the system.

One criticism I have read is that the interface isn’t as fast as your competitors, are there any plans to improve on this?

The UI has come in for a bit stick, but advertisers have told us it has got better in recent months. Future releases will see it improve. There’s always a balance to be struck between funky innovation and usability/latency. Maybe we’ve not got that balance quite right just yet….but we will!

What will help is the release of the adCenter Desktop Beta – it’s an awesome offline campaign management tool. It’s in Beta in the US and will be with us, in the UK, in a few months time.

On the flip side, I have personal experience of calling adCenter customer support and I must say the service was excellent. I got to speak to a real person who actually knew what they were talking about (competitors listen up) and although the issue couldn’t be resolved immediately he rang me back within an hour with a fix. Does customer service play a big part of the overall strategy for adCenter?

It’s great to continually hear that one of the core pillars of our entry into this market – customer service – has been hitting the mark. We have 100s of people in Europe and The US dedicated to servicing our customers. We know that search can be time consuming for seasoned marketers as well as newcomers to the channel, so it’s important that we’re seen to provide timely and accurate responses to questions about their casmpaigns.

One of the reasons why I and other webmasters I know use adCenter is that you have no restrictions on gambling ads here in the UK. Do you think this will continue or do you feel there will come a time whereby you will ban gambling ads?

adCenter’s objective regarding gambling is to ensure a responsible environment for our users and high quality results. Gambling advertisements are regulated here in the UK and there are various legal and regulatory restrictions relating to the advertising of gambling products or services. Our approach is to ensure that advertisers in this industry participating in adCenter are complying with all relevant legislation and current regulatory guidelines where appropriate, as well as not accepting bets from US residents.

The UK gambling industry is a fast moving industry and adCenter guidelines may change moving forward based on developments in regulation of these businesses.

What is adCenter’s position on Affiliate Landing Pages? I.e. websites that are usually no more than 1 page in length and whose sole purpose is to send the visitor to a retailer (merchant) via an affiliate link?

Microsoft does accept affiliate advertising and affiliate advertising can be a useful resource to users. However, we are continually looking for ways to improve how we determine relevance and quality, the aim of which is to ensure the highest quality ads are provided to our users. These improvements check the quality of keywords, ads and landing pages from advertisers. The more relevant the ads, keywords and landing pages are to the user’s likely intent, and the more substantial information of benefit to the user searching on those keywords, the more likely the ad is to be displayed.

If an affiliate page is limited in content and does not contain sufficient information which is of benefit to the user, it may be subject to additional checks or displayed less frequently in the live results.

Tell us a bit more about the adCenter Add-in for Excel 2007, I’ve been playing with it and at first glance it looks very useful.

It’s a very powerful tool! The Add-In is a FREE Excel tab which is built on our Keyword Service Platform (KSP). You download it and it sits in your Excel program till you’re ready to do some keyword research.

It helps you with:

• Keyword expansion
• Keyword forecasting
• Keyword data mining – CPC metrics, demographic &amp geographic profiling

The data is US-centric at the moment, but still gives you some great insight. We’re working hard to inject UK data very soon. It’s just another way we’re achieving our commitment to bring great tools and actionable data to the search marketing community.

Check out the Add-in tutorials for more information.

What is the purpose of the newly launched adCenter Community? Maybe it’s a response to other PPC networks who are often accused of only communicating to their advertisers via templated emails?

It’s all about service Kieron! The guys I work with – The adCenter Community Team – have been running the adCenter Blog and the API Blog since we launched.

Because we take outbound communication and feedback very seriously, we thought it better to bring all our blogs and the adCenter Forums under one roof. So we invested heavily in bringing adCenter Community to our customers. We now have a two way dialogue with adCenter users on one platform. The reception has been great and we’ve had hundreds of users actually register on the site to chat and let us know how they want to see our adCenter products develop.

With the launch of the adCenter Analytics Beta, we’ve also set up the adCenter Analytics Blog too.

Can you share one tip on how to get the best from adCenter?

Check out the Demographic Targeting and Reports functionality. Take any campaign and run an Age & Gender report. You’ll be amazed what trends you may see with regards to the different profiles interacting with your ads.

Use this information to tweak your ad copy and up-weight your bids. If you don’t really want 18-24 year-olds clicking on your ad then add a little extra CPC to the older demographic so those ads rank higher. You can’t exclude a particular demographic but you can play around with the tools to make sure your ads appear more prominently to your target audience. Targeting is always rewarded in PPC.

Check out these Demographic Targeting Case Studies!

Although by no means scientific, a lot of people say that conversion rates from adCenter clicks convert better than other search engines. What do you think this can be attributed to?

As I said earlier, we have a loyal and savvy audience, some of whom have been with us for well over 10 years. We don’t have a publisher program yet which can have an effect on advertisers ROI. It is piloting in the US at the moment, but when it does launch we’ll still maintain the ROI through the great targeting tools and algorithms that adCenter provides.

What is the current estimated market share for adCenter?

Between 4 & 5%

Do you have any plans to roll out Microsoft’s publisher programme in the UK so that webmasters can earn from displaying adCenter ads on their site.

We’re working on it!

What are you listening to right now?

The traffic outside my Dublin hotel window – I’m speaking on a panel with Google & Yahoo! tomorrow at Search Marketing World!

Mel will be keeping an eye on this blog over the next couple of days (between conference panels) and is very keen to answer any feedback on AdCenter, adExcellence or anything else related to Microsoft’s search products. So if you have anything to say or any specific questions then please leave them in the comments.

What I’m listening to right now: Estelle - “Shine”

Post from: Affiliate Marketing Blog Here.org.uk

Interview with Mel Carson, Microsoft adCenter Community Manager Europe

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Original post by Kieron

Microsoft adCenter launch new support community

Monday, March 17th, 2008

Hats off to Microsoft adCenter for the launch today of their official Support Community.

adcenter-community.jpg

The site replaces the old adCenter blog and will be the place to visit for all sorts of adCenter goodness from feature reviews and how-to’s to adCenter news and info on tools such as the adCenter Add-in for Excel 2007 (very useful) and adCenter Labs.

The community promises lots of interaction with the adCenter team so hopefully we’ll see some good 2-way dialogue between advertisers and the MS team. Nice one guys, its good that you are open to discussion with your advertisers.

What I’m listening to right now: Estelle ft Kanye West – “American Boy”

Post from: Affiliate Marketing Blog Here.org.uk

Microsoft adCenter launch new support community

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Original post by Kieron

Microsoft AdCenter - too slow for advertisers needs

Friday, February 8th, 2008

I’ve had a PPC campaign running for a while now on Microsoft AdCenter, it ticks along nicely and I’ve had no reason to mess with the keywords or make any changes to the ad copy. However on Monday of this week I decided to make a change to the ad copy to include a reference to an event happening today (Friday).

Now one of the problems with MSN is that once you make a change to an ad group they in effect take the whole ad group offline and change the status to inactive, until they manually review the changes. This wouldn’t be so bad if the campaign was reviewed in a few hours but I’m sitting here on Friday morning and the campaign is still not showing. Yes, 4 days have passed and I’ve lost 4 days of sales. Not only that, but most sales will be made today and there is no guarantee that the campaign will even be up and running by today.

The only saving grace is that MSN AdCenter have a good UK based customer service team where you can talk to real people who give you real answers and do seem to get things done. When I rang today I was told there is an editorial backlog, hence why my campaign has taken longer than expected to be reviewed. The thing is this just isn’t good enough, as this has happened to me a few times before with MSN. The “backlog” excuse has been used with me more times than I care to mention. You would think they would have put something in place by now so it doesn’t keep happening. Apparently not.

MSN need to understand advertisers needs more. The Internet is the fastest paced medium on the planet and we advertisers need a platform where we can react to events and create/change our ads immediately. A wait of 4 days is just not acceptable. I know some advertisers who change their ad copy on their Google AdWords ads every single day of the year - luckily Google lets you do this with minimal fuss. At the moment this just isn’t possible with MSN which is a great shame.

And while I’m on the subject of MSN AdCenter, why oh why oh why is it that when you are looking at your data, you can select date ranges like This Month, Yesterday, Last Month, This Year, Last Year and Entire Time. But you CAN NOT select “Today”?? Once again I don’t think MSN appreciate that we want our data right now, this minute, if I have to wait until tomorrow to see if my PPC campaign is successful then I may have lost all my money!

I really think MSN need to move a lot faster in this competitive space. Its just not good enough to have to wait days and days just so you can make a very minor change to the ad copy in one of your campaigns. And we really do need to know how much money we’ve spent so far today! Not much to ask is it?

What I’m listening to right now: Cheri Dennis - “Portrait Of Love”

Post from: Affiliate Marketing Blog Here.org.uk

Microsoft AdCenter - too slow for advertisers needs

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Original post by Kieron

Request For Proposal - SecretSales.com PPC campaign

Friday, January 11th, 2008

As part of the management of the SecretSales.com affiliate programme we have decided to invite one affiliate to brand bid on the “Secret Sales” brand and associated terms. The affiliate will also be given permission to use the www.secretsales.com display URL with their affiliate link.

Any affiliate wishing to be considered for this role needs to meet the following criteria:

1. Do you have the resource to respond during working hours promptly to a client’s needs? SecretSales.com operate sales that change on a weekly basis, with brands and ranges changing all the time.
2. Do you feel you have sufficient resources to prepare a PPC campaign that fit a client’s brand guidelines?
3. Have you/are you able - to open accounts with the major UK search engines such as Google, Yahoo! and MSN?

Please be aware that we are looking for an affiliate to add real value to the PPC campaign. It won’t be a case of just sitting on brand terms as the nominated affiliate will also be expected to contribute to the PPC campaign using “generic”, plus “brand + generic” search terms. SecretSales.com will be ceasing all of their internal PPC activity to give affiliates the opportunity to show that we don’t need external seach marketing agencies to run PPC campaigns. )

If you can answer yes to the above then please email me at secretsales@ukoffermedia.com to be considered for the position. I don’t need War and Peace, or a 50 page death-by-PowerPoint presentation, just write and let me know how you can add growth and value to the campaign, if you have examples of past successes then please include them too.

As a reminder, here is the commission structure on offer, more details here.

E-mail registrations = 25p per registration

Sales:

Basket Value - £0-£249 - Commission 4%
Basket Value - £250-£449 - Commission 6%
Basket Value - £450-£749 - Commission 8%
Basket Value - £750+ - Commission 10%
Handbag Sales = 3%

I’d like to get this kicked off soon so please get in touch before midnight next Wednesday 16th January 2008.

What I’m listening to right now: Tera Beats Feat Amina - Diamond Girl (Remix)

Post from: Affiliate Marketing Blog Here.org.uk

Request For Proposal - SecretSales.com PPC campaign

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Original post by Kieron

Facebook Ads as good as AdWords in 2000? I don’t think so!

Thursday, November 29th, 2007

Search engine marketing blog “Apple Pie & Custard” published an article yesterday entitled “Why Facebook Ads are a Better Opportunity Now than Adwords in 2000

I don’t think I’ve ever disagreed with a statement as strongly as I do with this one. There are lots of reasons for this. but the big obvious glaring reason is this.

If a user is searching on Google for a keyword/keyphrase then by definition they are seeking information, they want to find something out. In other words they are actively looking for information/a product/whatever. Compare it if you will to somebody going to Marks &amp Spencer in the high street because they like their Belgian chocolate cheesecake from he food hall so they set off to go and look for it and maybe buy some. Btw yum! Do you see my point? By making the effort to type a search phrase into Google then you are showing an intent and desire to seek out information. That’s your mindset, so when you see a Google Ad for the particular product etc. that you are looking for, then you are likely to click on it.

But when you are messing about on Facebook, looking up old friends or sending boozemail to your mates or whatever then you aren’t in the same frame of mind at all. You are about a billion percent (that’s the scientific bit) less likely to click on an ad if you happen to see a banner halfway down the page. And that’s a really big “if”, I mean who clicks on banners these days? Surely we all suffer from banner blindness? I know I do.

To me, its just such a huge mindshift between actively searching and looking for information on Google than happening to chance across a banner on a random Facebook page.

I just can’t comprehend how a search blog like the one above can make such a bizarre comparison between Facebook ads and Google AdWords in 2000? Does anyone else get this?

And just in case Apple Pie & Custard need some more evidence that Facebook Flyers are crap then look here, here, here, here, here and here.

What I’m listening to right now: BlackStreet - “U Blow My Mind”

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Original post by Kieron

Facebook Ads as good as AdWords in 2000? I don’t think so!

Thursday, November 29th, 2007

Search engine marketing blog “Apple Pie & Custard” published an article yesterday entitled “Why Facebook Ads are a Better Opportunity Now than Adwords in 2000

I don’t think I’ve ever disagreed with a statement as strongly as I do with this one. There are lots of reasons for this. but the big obvious glaring reason is this.

If a user is searching on Google for a keyword/keyphrase then by definition they are seeking information, they want to find something out. In other words they are actively looking for information/a product/whatever. Compare it if you will to somebody going to Marks & Spencer in the high street because they like their Belgian chocolate cheesecake from he food hall so they set off to go and look for it and maybe buy some. Btw yum! Do you see my point? By making the effort to type a search phrase into Google then you are showing an intent and desire to seek out information. That’s your mindset, so when you see a Google Ad for the particular product etc. that you are looking for, then you are likely to click on it.

But when you are messing about on Facebook, looking up old friends or sending boozemail to your mates or whatever then you aren’t in the same frame of mind at all. You are about a billion percent (that’s the scientific bit) less likely to click on an ad if you happen to see a banner halfway down the page. And that’s a really big “if”, I mean who clicks on banners these days? Surely we all suffer from banner blindness? I know I do.

To me, its just such a huge mindshift between actively searching and looking for information on Google than happening to chance across a banner on a random Facebook page.

I just can’t comprehend how a search blog like the one above can make such a bizarre comparison between Facebook ads and Google AdWords in 2000? Does anyone else get this?

And just in case Apple Pie &amp Custard need some more evidence that Facebook Flyers are crap then look here, here, here, here, here and here.

What I’m listening to right now: BlackStreet - “U Blow My Mind”

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Original post by Kieron

Yahoo! free £60 voucher - runs out this Friday

Tuesday, November 27th, 2007

A while ago I wrote about Yahoo! paid search offering a free £60 voucher for new PPC advertisers. Well, just a reminder that this offer expires this Friday 30th November 2007. I have no idea if they will be running a new one in December so if you don’t want to miss out then sign up now!

What I’m listening to right now: Justin Timberlake feat 50 Cent - “Sexy Ladies”

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Original post by Kieron