Archive for the ‘search marketing’ Category

Are You Flushing Your SEO Down The Drain?

Wednesday, December 23rd, 2009

It breaks my heart when I see URLs with session IDs crawled and indexed by search engines and returned in search results.

The unwitting searcher reads the page title and gets all excited, clicking it in anticipation on landing on
a relevant page for “Toronto ski snowboard shop,” and instead gets this:

The tragedy is this is completely preventable. Both Google and Yahoo allow you to restrict crawling of session IDs through their webmaster tools. Google’s Vanessa Fox has an amazing explanation of the different options you have for handling this duplicate content problem, including the pros and cons of the meta canonical attribute, 301 redirects and the newest tool, “parameter handling.”

Yahoo also explains how to restrict parameters through its Site Explorer tool, although this may be a short-lived solution for the Yahoo search engine if Yahoo eventually returns results powered by Bing.

I suggest you take a look at this before the holiday rush to avoid flushing your “free” SEO traffic down the drain.

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Original post by Linda Bustos

The Art Of SEO [Book Review]

Friday, December 4th, 2009

O’Reilly recently published The Art of SEO penned by the rock star cast of search engine experts Eric Enge from Stone Temple Consulting, Stephan Spencer of Netconcepts, Rand Fishkin of SEOmoz and Jessie C. Stricchiola of Alchemist Media.

With all the changes we see each year in the search landscape, it’s always good to have an up-to-date reference for your ecommerce team. The authors have included the recent updates like Bing, how search engines handle “nofollow” today, your options for canonicalization and how to optimize for mobile search, Flash content and video.

What You’ll Learn

As with most SEO books, The Art of SEO kicks off with a couple “how search engines work” chapters and finishes with some guidance on the in-house vs. outsource decision and thoughts on the future of search. But what’s in the middle is what makes this book unlike the others I’ve reviewed. There is lengthy and meaty sections on long tail keyword targeting (how to identify long tail patterns and how to work them into your copy, how to identify seasonal fluctuations in demand and conduct pre-holiday optimization). There is also very thorough explanation on how content management systems can hinder SEO efforts and how to overcome the challenges, rather than just alluding to the fact that “sometimes your CMS can be a problem.” Ditto for Flash content.

I was impressed with an entire chapter dedicated to moving content after a re-design, domain change or server change including ways to mitigate your risk before the move and troubleshooot after. This is good supplemental material for ecommerce professionals who have more of a marketing background when it comes to SEO than a technical bent.

There’s also a section on how to identify opportunities and measure SEO success using your web analytics. If you can’t name at least 5 metrics off the top of your head that directly relate to SEO, pick up a copy of this book. And testing…there’s great information on how to conduct SEO testing, which is much different than PPC or landing page testing.

SEO and Ecommerce

Early in the pages of The Art of SEO you’ll find a very juicy statistic – 11.86% of search engine queries are retail related, second only to directories/resources at 16%. That means there are more commercial searches than there are for entertainment, news/media, games, business, finance and sports. Unfortunately most SEO books (or blogs) I’ve read have not dug deep into the specific issues of optimizing ecommerce websites, especially for large, complex sites. The Art of SEO is written to appeal to all types of websites and certainly addresses online retail issues throughout the book, but it has no dedicated chapter for online retailers. Nevertheless, all the content in the book is useful for online retail owners and ecommerce marketers, and as a reference, this book should address many of the issues pertaining to an online store.

Topics I would love to see covered in an SEO book for e-tail include link building for commercial sites (it’s tougher than other types of sites, for sure), how to identify and optimize for keywords with commercial intent, how to handle discontinued product pages (do you just delete, redirect or keep on your site?), how to boost your rankings for branded and category pages, where to focus your energy when you have a site with over 100,000 products, etc. Retail specific case studies and SEO checklists would really boost the appeal for such a book. Maybe in the next edition…

The Verdict

Great reference for online retailers. Will bring you up to date on the major SEO issues on both the technical and marketing side.

More Book Reviews for Online Retailers

Always Be Testing: The Complete Guide to Google Website Optimizer by Bryan Eisenberg, John Quarto-vonTivadar and Lisa T. Davis
Web Analytics: An Hour A Day by Avinash Kaushik
Website Optimization by Andrew B. King
Web Design for ROI by Lance Loveday and Sandra Niehaus
Radically Transparent by Andy Beal

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Original post by Linda Bustos

3 Quick And Dirty Holiday Hints for Procrastinating Etailers

Friday, October 2nd, 2009

I had the privilege of teaming up with Marketing Experiments for the web clinic Ecommerce Holiday Playbook for Procrastinators (on-demand version of this webinar will be posted soon on MarketingExperiments.com. Along with my tips, Marketing Experiments included “not this, but this” examples, so you will want to catch the whole show.

I’ll share with you 3 of my tips as a teaser (because you really should see the whole replay, why not make it a lunch-and-learn?) I chose tactics the last-minute-marketer can employ to make the most of the holiday season in as little as 5 minutes, that don’t require IT involvement and that likely don’t require a long design/approval process. Quick wins, baby!

1. SEO Include Value Props in Title Tags and Meta Descriptions

value props in search listings

Some claim 80% of web sales begin with a search engine query. So it’s important that you sell yourself in your search listings, whether they be organic results or pay per click. Even if you’re not the top search result, a good value proposition like Zappos’ free shipping both ways or 365 day return policy make you stand out.

2. Add Holiday Keywords to PPC Campaigns

christmas-keywords

Want to grab keyword ideas for before and after the holidays?

3. Sell The Convenience of the Online Channel in Your Email Subject Lines

We know folks research online and purchase offline, but we want customers to convert online! Not only does it improve the P&L (profit and loss statement) for the ecommerce division, each conversion can be properly traced to its referring site, campaign or keyword (well, almost always).

Here are some examples of retailers who either sell the benefit of shopping online or address the most common reason people prefer shopping offline: shipping charges:

Easy-to-Make Holiday Cards. We’ll Mail Them.
Avoid the Rush! Get Your Gifts Now, Save $15 & Pay NO Shipping!
Avoid the crowds – Shop from Home and get Free Shipping
The Gift Guide Is Here: The Best Gifts at Even Better Prices
Email Exclusive Free Shipping, No Threshold. Today Only!

You can also check out my webinar recap over at the Marketing Experiments Blog.

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Original post by Linda Bustos

Optimizing Your Comparison Shopping Engine Marketing for the Holidays

Wednesday, September 23rd, 2009

We originally published these tips early last November as a kind of 11th hour playbook for holiday comparison shopping optimization. This year, we’re reminding you a bit earlier so you’ve got an extra leg up. Big thanks to Rick Galan from Mercent for contributing these tips.

Preparation

  • Start your holiday shopping engine activities NOW if you haven’t already. Things ramp up very quickly, and if you are not ahead of the curve, you are already behind it. Make sure that come mid-November, the only thing you are working on is bidding and promotions.
  • Know your budgets for the entire holiday season. Make sure that you are working with realistic numbers, and they are sufficient for the whole season — which includes post-holiday gift shoppers looking to take advantage of big sales. With the recent economic difficulties, plan for more customers to adopt this strategy this year to save money. Set aside some budget to capture these post-holiday deal hunters.
  • Know your goals and targets for the holiday season. Make sure that you know what performance is expected and approved by upper management so there are no surprises. Have these goals broken down monthly, weekly, daily if possible, and ensure you can track current performance in a target-to-date fashion. (1 day into the week you fell short of your daily goal by 10%, your goals for the rest of the week adjust to accommodate that shortfall)
  • Understand holiday bid pricing and management strategies. Comparison shopping engines typically inflate bid prices for the holidays, especially for certain categories. Make sure you factor this into your bid strategy, and revisit your bids on all engines to make sure you are where you need to be. Pre-emptively determine the ballpark your bids should increase to (or decrease, depending on category) and have the changes prepared. But consider that many merchants will not make any adjustments and will end up at the category minimums throughout the holiday season. Be ready to do some analysis to find the optimal bid after the rate hike, and keep a close eye on it. Be ready to turn bids down when your season has ended.
  • Know what search keywords drive the sales of your top products. Put processes in place to monitor their position among each engine. This will help you track how your bids are affecting the ranks/results, and open up some opportunities for improvement.
  • Check all your engines’ interface for error or warning messages. Reach out to your account managers to determine best ways to fix any issues you may find.

Data Basics

  • Error check your datafeeds. Make sure all the data being sent out is accurate, and being fully accepted by the engines without error. Actually look at the individual data fields on products across multiple categories to make sure they are populating the correct fields. Look these products up live on the engines to make sure they look correct.
  • Watch your stock. Verify that the products you are sending to the engines are only in-stock products. It’s critical to avoid the poor customer experience and added cost of clicking through to out-of-stock products. For particularly high-velocity products, the threshold may need to be set higher than just “1 in stock”.
  • Perform quality assurance on tracking urls. Look at your product urls to ensure that all necessary tracking tags are included, as well as any tracking tags or pixels you have integrated in your checkout path.
  • Ensure that all your products are categorized correctly. Don’t just look at uncategorized products, but look at how your current categories are set up. See if there are any better ways to map them.
  • Watch your filters. Check any product-data or product-performance based filters that you may have in place, restricting products from being sent in the feeds. Verify that these still make sense given the season, the increased minimum bids and the increased ROAS.

Promotions

  • Organize your promotional schedule. And know your calendar through the end of the year. Work ahead of time to prepare promotional copy and product/category lists so that you can set up promotions quickly and not have to worry about it later.
  • Encourage promotions that push “one stop shopping.” Tighter wallets this year mean consumers are going to be looking for deals in their gift buying even more, and bundling promotions are very powerful.
  • Repeat shipping promotions. If it makes sense for your business to run shipping promotions, make sure run them at least a few times throughout the season. Not everyone buys their presents on the same weekend.
  • Know all your shipping cutoff dates. Be prepared to lower bids or pull products off immediately when those cutoffs have been met.
  • Don’t forget your product pages. Work with your website teams to make sure promotions and other pertinent holiday information is available on your product pages. This is often overlooked since they are not traditional landing pages, but they are for you.
  • Don’t forget value propositions. Make sure you are adding your holiday promotions and value propositions to your feeds whenever you can. Use the promotional text fields, but don’t discount other places to message such as the description. Don’t forget to message those bundling promotions as well!
  • Don’t forget gift cards. A number of shopping engines now accept Gift Cards as products. Make sure you are sending these and that they are listed on CSEs like Shopping.com, Shopzilla, PriceGrabber, Become.com, and NexTag.

Analysis & Optimization

  • Know your top products/categories. Use that list to guide your data optimization and add keywords to the feeds that support them. Use website analytics to find which keywords drive clicks and conversions for your top products.
  • Perform margin analysis. Know what products you cannot afford to send through each channel, and suppress those from the feed (or 0 bid them on engines that support that).
  • Remove poor performers. Look for products that have had little to no conversions, but a large number of clicks/spend. Check the categorization of the products, landing page, price competitiveness. Determine if there is anything you can do to make adjustments, and if not – bid down sharply or cut these dead weight products.

Thanks again to Rick for sharing these tips. If you’re interested in learning more about shopping engine strategies, check out the Mercent blog.

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Original post by Linda Bustos

Yes Virginia There Is a Santa Claus And He Searches for Free Shipping

Friday, August 28th, 2009

This post was originally published in August 2008 and is part of our Get Elastic rerun series.

Here’s a tip for retailers who offer free shipping on one or more products during the holidays. (My apologies to those who don’t offer free shipping, but bookmark this anyway - you may offer it down the road!)

Free shipping offers consistently top surveys of what customers want from online stores. And people do search for “free shipping,” and most often in November / December - as you would expect.

Now I’m not saying you have a hope in the North Pole of ranking for the term “free shipping” alone (though Amazon, Zappos, Shoes.com and Shoebuy have succeeded). The point is people really care about free shipping, and even search for it in search engines. And if you offer it, you should flaunt it when customers do searches for the products you carry — in your title tags and meta descriptions.

Even if you’re not ranked number one in the search results, if your offer is more attractive than the highest ranking link, you can win the click.

And if you offer other guarantees or customer-friendly policies, throw them in too. Yay, Zappos!

We can also assume many customers will append their product searches with “free shipping”:

PS this goes for PPC ads too, “free shipping” in the ad copy is a great offer that would likely increase click through rates. Just triple check that your landing page repeats the offer and the promotion applies to the product and the geographic area the ad is being shown. Don’t bait-and-switch. Same goes for your title tags for your organic listings. And only add the offer to the pages the offer applies to.

PPS If you want exposure on the sites that do rank tops for the term “free shipping,” you contact them to submit your offers or start an affiliate relationship. The top 3 are FreeShipping.org, FreeShipping.com and Shopping-Bargains.com.

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Original post by Linda Bustos

Holiday SEO: Using Amazon Bestsellers for Keyword Research

Monday, August 24th, 2009

Wanna do some extremely cheap (free) and fast market research? As lovely as Google Trends, Google Insights and Google’s Keyword Tool are - they are not as valuable as Amazon for commercial keyword research. They can’t tell you which products are most wished for and most gifted.

Though it’s hidden amongst a jungle of other links, products and calls to action - Amazon has a Bestsellers department. On the Amazon.com home page, scroll down to Features & Services / Amazon Exclusives / Amazon Bestsellers (or just click our link).

You’ll find every category that Amazon offers (which is pretty much everything) and even sub-categories.

And you’ll notice you can select the Most Gifted and Most Wished For items, based on Amazon’s tsunami of customer tracking and purchase data.

For example, if you’re in the beauty category, you can see the top 3 wished for fragrances are Vera Wang Princess, Dolce & Gabbana Light Blue and Marc Jacobs Daisy.

Comparing to Sephora’s best seller list, this is pretty good data.

So What?

When you understand what customers’ most desired and most gifted items are, you know where to focus your SEO efforts at the product page level as we approach the holiday season. And by SEO efforts, I mean link building.

If I were Sephora, I would head over to the search engine and scope out the ranking situation (making sure I’m signed out of my Gmail account so my rankings aren’t skewed by my frequent visits to the Sephora site). Now it doesn’t really matter what position you are in the results - results may vary based on a searcher’s location, browsing history (personalized search) and exact keyword term (rankings may differ for “vera wang princess” vs “princess vera wang”). And there’s always room for improvement when it comes to link building.

But you want to get an idea of which pages you are competing against. Is it Amazon? The manufacturer’s site? A popular blog review or shopping engine? Also, you want to know if you have a hope in the North Pole to actually rank for the product. If you’re not on page one or two, you may want to think realistically about your chances. Or, aim for a less competitive search like “buy vera wang princess” or “princess by vera wang.”

Okay, keeping with our hypothetical Sephora case:

Sephora is doing really well, and it’s tough to outrank the manufacturer site but we’ve seen it happen. Also, assuming Sephora’s competition reads Get Elastic and is embarking on link building campaignage as we speak, Sephora must protect its position. The key will be to build links (and start soon), and here are some ideas to accomplish this.

Leverage the Blog

Sephora has, in my opinion, one of the better retailer blogs out there. It actually has several posts linking to its Marc Jacobs Daisy page. But linking from a new blog post that includes “Marc Jacobs Daisy” in the title tag and URL will give extra topical relevance to the link. I’d go ahead and write a post on how it’s one of the top sellers, what customers have to say about it or which celebrities wear it.

Blogger Outreach

Why not make a list of influential beauty bloggers and send them a free Vera Wang Princess bottle or sample to review? As long as the review is appreciated but not required, I don’t see how this would violate the “don’t buy links” rule. Of course, I’d love to hear your opinions in the comments.

It works for quirky lounge chair maker Sumo. Top Internet marketing and advertising blogger B.L. Ochman calls Sumo’s blogger outreach smart marketing:

Sumo has used blogger outreach to get their furniture reviewed, and it’s smart marketing. Sending chairs to bloggers is cheap; effective because you feel like you need to review something that costs more than $100; and, unlike a book, way too big to ignore once it gets to your house. They didn’t send some stupid press release, or cutesy pitch. They just sent an email asking if I’d like to try the chair and review it, with a link to the site.

Sumo ranks quite nicely for terms like “lounge chair” and “bean bag chair,” thank you very much.

Search for Conversations

Who’s been blogging about Vera Wang Princess? Two tools I like to use to find out are blog search engine Technorati and reputation monitoring tool Trackur. These both have advantages over Google Blogs search.

Technorati shows you an authority score (higher is better), so you don’t waste time checking out low-quality blogs:

And Trackur lets you bookmark items with “Add to Favorites.”

You may discover some interesting things, like this blog that actually did link to Sephora:

But as you can see in the status bar, the blogger buggered up the link with a cut-and-paste so it reads http://http//www.sephora.com/browse/product.jhtml?id=�&shouldPaginate=true&categoryId=5625 which sends people and search engines to a dead page.

Sephora should send this blogger a heads up, and some form of thank you for linking (coupon or free gift). And to build a relationship, ask if she’d like to be an official reviewer for Sephora products on her own blog.

Help a Reporter Out

Get on Peter Shankman’s HARO (Help A Reporter Out), a thrice-daily mailing list of press opportunities. I’ve seen requests for sources from reporters from major news papers, magazines and even network TV morning shows. Several calls for products for gift ideas have come through. Getting on the list to receive the notices is easy, sign up here. You could get a link or great word-of-print marketing.

Don’t Forget Value Propositions

Sephora not only ships for free over $50, but also has free return shipping.

This should be in the title tag / meta description. Especially for searches like this:

This will also improve click through for searches without “free shipping” as we discussed yesterday.

So try out Amazon Bestsellers for the category/ies you sell - and remember, you can apply this insight to email marketing campaigns and merchandising strategies too. If you have additional link building tricks, you may want to keep them close to your chest. If you’re brave and already in the holiday spirit, you may want to share them in the comments here *wink.*

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Original post by Linda Bustos

Beyond On Site SEO: Applications of Keyword Research

Wednesday, August 5th, 2009

When you think of keyword research, you likely associate it with search engine optimization and the importance of including keywords in various tags and body copy to appear higher in search results. But keyword research is essential to your entire online marketing strategy, and has applications beyond SEO, including:

Information Architecture

When you first set out to organize your site structure and decide on how to label your categories, you may have to make decisions between synonyms - especially for e-commerce sites. For example, you might have to choose between “athletic shoes,” “runners,” “running shoes,” “trainers” and “sneakers.”

How do you make your best guess which is most popular? Head off to Google Trends and compare each term, and make sure you set which geographic market you operate in, as there can be regional differences in preferred terms:

One thing to watch out for is some terms have more than one meaning - like “runners” (table runners, stair runners, wedding runners, runners knee, etc) or “trainers” (personal trainers, game trainers, dog trainers). You may, from this graph, conclude your best label is “running shoes” as it far outperforms “athletic shoes.”

If your site has been up for a while and you’re considering a restructure, you may also check on your pay-per-click data, comparing these keywords for impressions and clicks to your site, which would indicate that the search performed had intent to find information on products you sell. A searcher looking for “dog trainers” is not likely to click on an ad for “Nike Trainers.” If you get far more traffic for “runners” than “running shoes” then you may reconsider your current category label.

Using the customer-preferred term also aids in usability. People scan for “trigger words” that match exactly how they describe the product themselves. Customer thinks “where are the running shoes?” and scans the menus for that term, and may miss the lonely “athletic shoes” at the top.

Internal Site Search Optimization

Your site search may not be returning results (or the results you want) for user searches because your customers describe your products in ways you never thought of - including mis-spellings.

There are several ways you can research terms to tweak your search tool. An obvious one is your internal site search logs - mine them for frequent searches and test what results appear. Proactively, you can use the Buzzillions reviews site which employs customer tagging, Amazon tags, a thesaurus or the Google Keyword Research Tool to look for synonyms.

Sourcing New Products

Does your internal site search log reveal customers are looking for Nike First Touch II Astro Turf Trainers en masse? You might consider adding it to your product mix if it’s a hot item. You can also surf Amazon Bestsellers and use the Google Keyword Tool and segment your keyword results by last month’s search volume (to identify current winners).

Pay Per Click Advertising

Of course, keyword research is essential to PPC advertising. But many marketers stop at the Google Keyword Tool or an enterprise tool like Keyword Discovery.

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One of the tedious aspects of PPC keyword research, and most difficult to thoroughly perform with just the traditional tools is negative keyword research use eBay for negative keyword research and hack Google Analytics to expose the exact search phrases for your broad matched PPC keywords.

Email Offers

You can identify hot products using Google Trends, Amazon Bestsellers lists or your Analytics, search and sales reports and use them in your email campaigns.

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Original post by Linda Bustos

Using Google Alerts for Keyword Research

Monday, July 27th, 2009

Google Alerts ping you every time new occurrences of the keywords you track are found by Google’s search robots. This is great for reputation management (tapping into what’s being said about you, your brand or your competitors online) but it’s also a handy tool for keyword research.

For example, I’m subscribed to Google Alerts for the Vancouver 2010 mascots Quatchi, Sumi, Miga and Muk Muk. We’re buying these terms in Google Adwords and using the broad match type so it’s important to do exhaustive negative keyword research. Even though these are fairly specific terms, and we’d like to think all searches including these keywords are looking for merchandise — truth is there are a lot of other reasons someone might include “sumi” or “miga” in a search engine.

Over time I’ve discovered negative matches that my keyword research tools missed:

  • Andrew Miga (journalist)
  • Motherson Sumi Systems Ltd
  • White Snow Sumi Brushes
  • Sumi Ink Painting
  • MUK: Muk (EP)
  • MIGA-World Bank
  • Western Sumi Student’s Union
  • Sumi Salad

Negative matches: -andrew -motherson -systems -white -snow -brush -ink -painting -world bank -western -students -union -salad

The tough one is Muk, the self-titled album by the artist MUK. Negative matching “muk” to “muk” won’t work unless I phrase match the keyword “Muk muk” or -ep -album.

It only takes a couple minutes a week to stay on top of this small list. Certainly you wouldn’t want to be alerted every time someone mentions “iPhone” or “skinny jeans” - but for unique terms this works well.

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Original post by Linda Bustos

PPC Myth Week Pt 3: Kill Keywords That Dont Convert

Friday, May 8th, 2009

This is Part 3 of our PPC Myth series. Please check out Organic Search Traffic is More Qualified Than Paid and Bid Higher to Appear Higher if you missed them.

There’s a lot of PPC experts out there who will tell you to look at your PPC keyword reports and get rid of keywords that don’t convert. Sounds logical, right? Why spend money on losers when you can spend more on winners? Especially when you’re under pressure to show strong ROI (or ROAS - return on ad spend) or are working with a tighter budget in these tough economic times.

But nixing “non-performing” keywords is not always a good idea.

Attribution

Most analytics reports (including your Adwords report) credit the last keyword clicked before conversion. For example, your customer searched for “kids bedroom furniture” on Monday and found a Cars movie race car bed on your site. The customer searched Google for “Cars movie racecar bed” on Tuesday, clicked your paid or organic search listing and completed the purchase on your site. “Cars movie racecar bed” is credited for the $400 while “kids bedroom furniture” registers as a non-converting click. Because the credited keyword is “long tail” - perhaps that click only cost $0.50 while the more competitive “kids bedroom furniture” costs $2.50 - certainly one appears more “profitable” than the other.

Multiple keyword searches and site visits are not uncommon. According to a 2005 comScore study, people perform an average of 13 searches before converting — leaving 12 keywords out in the cold in conversion reports. (Though these keyword searches may lead a customer to other sites, not just your own). Craig from ClickEquations shares some actual data on visitor behavior on his blog.

There is much debate whether philosophically the first or last click should be credited - or credit be divided across keywords. And there are tools like Omniture SiteCatalyst that allow you to use “linear” allocation (again, Craig shares an example).

But this post does not attempt to solve the attribution/allocation dilemma. Because allocation/attribution is not the only thing messing up your keyword reports! Other reasons keywords may not receive the credit they are due:

  • Orders placed by telephone. There are ways to track telephone orders, but it is not default in any analytics package.
  • Cookie deletion. The customer clears cookies, uses another machine or browser or returns to your site after the original cookie expired. Any of these would fail to correctly credit a keyword. (Some estimates suggest 30% of web users regularly clear cookies)
  • The broad match type. For example, the “kids bedroom furniture” keyword may be matched to a search for “kids bunk beds” which you don’t sell. A high volume of searches for “kids bunk beds” and other searches that cause your ad to appear will boost a keyword’s impressions and will either dilute your click through rate (if your ad is not specific to the search term) or your conversion rate (your landing page doesn’t match the search term). If you use broad match - always use the broad match keyword exposure filter.

Before you hit delete…

1. Add this Google Analytics filter so you can see what exact searches trigger ads from your broad match and phrase match keywords. Anything irrelevant gets added as a negative keyword at the Campaign level (to prevent ads from other Ad Groups from appearing).

The benefit will be a better click-through rate (less clicks but far less ad impressions). You’ll have a lower absolute spend because you’re not paying for irrelevant keyword matches anymore, and your higher click-through rate means a lower cost-per-click. Hurrah!

2. Play customer on your own landing pages. Think about search intent - certain keywords are more “informational” than “commercial.” Would someone using the keyword in a search engine hope to find information or a product page? How can you improve your landing page to connect with that visitor? Does this keyword need its own Ad Group with its own landing page?

3. Chop at the Ad Group level. If you need to save money on PPC, figure out which product/categories are low margin, under-performing or are too expensive per click to keep bidding on and pause or delete the entire Ad Group, rather than killing individual keywords.

Again, deleting individual keywords within Ad Groups may not improve your results, because these keywords may not be getting credit for all the “assists” they’ve made to conversion. And your ads may still appear thanks to the broadness of broad match if the same search just gets matched to a similar keyword. If you do remove a keyword, be sure to add it as a negative keyword at the Campaign level.

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Original post by Linda Bustos

PPC Myth Week Pt 2: Bid Higher to Appear Higher

Wednesday, May 6th, 2009

Because top positions typically receive better click through rates than lower, many people use average position as a KPI (key performance indicator) to measure campaign health, and seek to optimize it — either by trying to improve Quality Score* or raising the maximum CPC (cost per click) for the keyword. For some, raising the bid is easier than trying to figure out how to appease the Google Quality Score god.

*Quality Score is Google’s way of scoring the quality (clever name, hey?) of your ad and landing page relevance and attractiveness to searchers. If you’re interested in learning more about Quality Score, Craig Danuloff of Click Equations is writing a book about it and is dripping out chapters on his blog.

Click through rate (CTR%) is the most important part of Quality Score, according to Google’s own explanation of how it ranks ads (Youtube video). CTR% is followed by ad/landing page relevance and landing page quality. The video goes into detail on how ads with high Quality Scores are rewarded by higher positions and lower average CPCs.

It used to be common practice to crank up your bids when you first launched keywords so they would rank higher and get better click through, and turn them down once you established a good click through history. Today, Google calculates your click through rate at each position it tests your ad in, comparing it against other data it has for advertisers in those positions rather than an average across every position. So there’s no need to bid high - your focus should be improving that click through rate!

Tips for Improving PPC Click Through Rates

1. Find negative keywords. Add as many negative keywords as possible to reduce impressions for irrelevant or near-relevant keyword searches. Some negative keywords will be applied at the Campaign level, others at the Ad Group level. You can also find negative keywords by adding a broad match exposure filter.

2. Group keywords more tightly. Studies have shown click through is highest when the ad headline includes the exact keyword the searcher typed in (limited to 35 characters) — especially for brand / color / model number searches. So rather than having one big Digital Camera Ad Group with all your brands and models, you would have a Digital Camera group with only unbranded keywords, and Ad Groups for each brand, and model-specific Ad Groups for each brand.

Some keywords might be so popular / high converting they may justify their own Ad Group so you can write an even more specific ad, like “Ashton Kutcher Coolpix.”

3. Write better ad copy. Some tips include:

In this economy, you can’t afford sloppy PPC campaign management. Make sure you do everything you can to improve Quality Score before you ramp up bids on keywords. After optimizing for CTR%, look at improving landing page relevance, not just to please Google, but to convert more clicks to sales.

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Original post by Linda Bustos

PPC Myth Week Pt 1: Organic Search Traffic is More Qualified Than Paid

Monday, May 4th, 2009

Welcome to PPC Myth week! Today is the first installment of a 3 part series challenging common misconceptions about search marketing and analytics.

Myth #1: Organic search more qualified traffic than paid

I was surprised to see in print one of the most respected search marketing gurus state “Organic searchers who click on your pages are highly qualified visitors to your site. They are much more likely to make a purchase than some other kinds of visitors you receive.”

In fairness, the guru went on to explain that banner ad clickers are less qualified than searchers actively looking for a product in a search engine. Nevertheless — to claim that organic searchers are highly qualified is false. It also implies that organic search converts better than paid search, comparison engines, email traffic, affiliate leads and so on. This just ain’t so.

1. SOME organic traffic is better “qualified” than others.

Remember, in this context “qualified” means more likely to purchase. If you look through your organic search referring keywords, you’ll find a number of non-transactional terms, and transactional terms that are not necessarily close to purchase or even relevant to what you offer.

Examples from the 2010 Olympic Store:

  • Non-transactional: “vancouver 2010 schedules”
  • Transactional, not relevant to our offer: “how do i get tickets for the 2010 winter olympics”
  • Transactional, too general: “business card holders” (may like our offering but is likely in research/comparison mode)
  • Qualified: “vancouver 2010 sterling silver heart charm bracelet”

Also, organic conversion can vary by search engine. It’s possible for your market, traffic from Yahoo, AOL or MSN sends you more shoppers and Google sends you more information hunters.

2. SEO vs. PPC - it depends on the keywords.

PPC traffic “quality” also depends on which keywords get clicked - especially if you’re using the broad match type. In fact, broad match can trigger some really un-qualified traffic. If you were only bidding on a certain number of close-to-purchase keywords with the exact match type - you *could* argue PPC is more qualified than SEO if your conversion rates also confirm so.

3. Other channels - it depends…

Comparison engine traffic is *typically* closer to purchase since visitors have already evaluated your offer against competitors and the product against other alternatives, comparison engine traffic should convert better in theory. Your results may vary.

Similarly, email and affiliate referrals have been exposed to your brand and offer before clicking through - you’d expect better results for these channels than search. Again, your results may vary.

Type in traffic (no search engine or other site referred the visit) indicates brand awareness, and perhaps preference. Repeat customers, brick-and-mortar customers or people responding to offline advertising may convert higher than SEO/PPC traffic that’s also clicking on several other results to compare. But direct traffic can also indicate you should filter out your own staff’s IP address or you have missed Javascript tags on some pages (causing a null reference).

So what’s the point of this rant? I don’t want anyone making decisions to invest more into SEO than other channels because they heard that organic search is the most qualified traffic. I don’t want you to set the wrong expectations on organic search, and set goals like “increase organic visits” or “increase conversion for organic visitors.”

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Original post by Linda Bustos

PPC Tip: When to Use Negative Exact and Negative Phrase Match

Friday, March 6th, 2009

If you use the broad match type in PPC advertising, negative matched keywords are essential to keeping your campaigns under control. But are you using negative matches to their full potential?

If you’re new to PPC, the broad match type refers to bidding on a keyword like new york pet store and allowing the PPC system (like Google Adwords, Yahoo Search Marketing or MSN AdCenter) to match your ads to search queries that include this keyword, regardess of word order.

The way Google’s broad match type works can be broader-than-broad. It employs “Expanded Broad Match” which means your “new york pet store” ad could show for a search on “animal shelters in New York.” There is no opt out for Expanded Broad Match (not to be confused with the Automatic Match beta which is a little different) — it’s the default way Google does its broad match. The only way to prevent your ads for showing up for any search including animal shelters would be to add it as a negative keyword - either at the Campaign or Ad Group level.

For a pet store, especially an online pet store, adding animal shelter as a negative match should prevent animal shelters and shelter animal from appearing.

-animal shelter

But what about this situation: You sell books, music, DVDs, video games and software including Microsoft Office software. A hot seller is the Microsoft Office Home edition. You’re bidding on microsoft office home and checking your exact keyword referrals as per this hack, you found clicks for the following:

microsoft office home
home office
office space dvd
the office dvd
the office dvd UK
office software
ms office software
office home
home office
office home software

1. Office home and home office are completely different searches with different intents and landing page expectations. Broad match can trigger ads for any word order, and you can’t add -home office as a negative keyword and keep showing up for Office Home. Using -”home office” or -[home office] will help. Since you don’t sell home office furniture, it would make sense to apply the negative to the entire campaign.

2. You sell the movies “Office Space” and “The Office” series — UK and US editions. You don’t want to add “The Office” as a negative keyword at the Campaign level - it will prevent ads from appearing for relevant Ad Groups and keywords. Instead, you add…

-”the office”
-”office space”

…to your Microsoft Office Home Ad Group, and…

-”the office UK”
-”office space”

…to your The Office (US) group, and so on.

You may ask, if you’re bidding on Office Space and The Office DVD UK in other Ad Groups, why would you need to add negatives to other groups that don’t include those keywords? The answer is Quality Score.

Your Microsoft Office Home group may have a higher click through rate history, a higher bid or any other measure of relevance that makes up Google’s Quality Score (other PPC programs also use a Quality Score algorithm of their own). Or you may have reached your max budget in one Ad Group, so an ad from another appears.

I can’t stress enough how important it is to see the exact keywords that your broad match ads are triggering. If you’re not sure how, here’s a full tutorial to help you set up the right filters in Google Analytics. Even if you’re not using Google Analytics as your primary analytics tool, you should at least be using it for this. It’s the best keyword research tool to find the irrelevant “long tail” terms that are costing you money. I guarantee you’ll be shocked at some of the searches the Adwords system will match your keywords to.

You want to view the keywords by Ad Group. So when you’re in Google Analytics, follow this path:

Traffic Sources / Adwords / Adwords Campaigns / {select campaign} / {select Ad Group}

Unfortunately you can’t see all the keywords that trigger ad impressions, only the ones you pay for when the customers click. What’s more shocking than Adwords showing your ads for some keywords is that people actually click on them! I am amazed the Vancouver 2010 Olympic Store ads for 2010 Olympics gets clicked for searches like 2012 judo olympic tryouts!

In addition to constantly checking my Analytics reports, I also do proactive negative keyword research with the Google Keyword Research tool. Enter a keyword you broad match and let the keyword tool suggest synonyms. This will uncover some and not all of what Google considers semantically relevant - but the terms you’ll discover are likely the highest searched terms, so better to add negatives before your ad appears for them:

You really are never finished researching negative keywords.

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Original post by Linda Bustos

Video Tutorial: Hacking Google Analytics for Keyword Research

Wednesday, March 4th, 2009

Last summer we did a collaborative post with fellow Vancouverites VKI Studios called Stop Google Analytics from Stealing Your Valuable Keyword Data. Google Analytics really isn’t “stealing”, rather “concealing” the actual search queries that trigger your paid search ads when you’re using broad match. It’s a “ye have not because ye ask not” situation.

“Ask and ye shall receive,” and by ask I mean set up a couple custom filters that will expose this data to you. I will be so bold to say that if you can not see exact keyword referrals you have no business using the broad match type! (

This trick has become the most important keyword research tool I use after a campaigns launch (I use a few methods of keyword research to set up Ad Groups including the Google Keyword Tool). Once the campaign is underway, I use the exact keyword referrals to discover negative keywords, uncover new Ad Group and product opportunities and to understand more about how people search. What’s missing is transactional data for each keyword, unfortunately.

I decided to screencast the set up process for a few reasons.

1) To share this tip again with our new readers (we′ve almost doubled in readership last summer) and remind those who have put off adding the filter to set it up ASAP.
2) To show you how quick and easy this is and provide you with a resource (printable PDF) that will give you the confidence that you can set this filter up yourself!
3) To show you how to find your data in Google Analytics by AdGroup, so you can add apply the appropriate negative keywords at the Ad Group level.

If you bear with me to the end, I share some of the crazy matches we’ve been getting for the Vancouver 2010 Olympic store’s broad matched keywords. You’ll see why I value this information so much!

Can’t see video? View it here.

Companion Resources

Download “Cheat Sheet” Instructions (PDF)

Cut and Paste Values:

As with almost all multi-part filters, sequence is critical and must be ordered accordingly using the “Assign Filter Order” page for the profile.

First Filter:

Field A -> Extract A: Referral: (?|&)(q|p|query)=([^&]*)
Field B -> Extract B: Campaign Medium: (cpc|ppc)
Output To -> Constructor: Custom Field 1:

Second Filter:

Field A -> Extract A: Custom Field 1: (.*)
Field B -> Extract B: Campaign Term: (.*)
Output To -> Constructor: Campaign Term: ()

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Original post by Linda Bustos

Amazon Product Ads: Good Idea? Bad Idea?

Monday, March 2nd, 2009

It never ceases to amaze me how much Amazon packs onto its product pages. In addition to the products it sells, Amazon product pages include banner ads, links to the product from other sellers (Marketplace), forum links, Listmania, more banner ads, Sponsored Links, Customers Who Bought Also Bought, Better Together, reviews, customer tags, Amapedia…

Add “Related Items from External Websites” to this list, which shows “related” product thumbnails and links to other sites participating in Amazon’s Product Ads program. Product Ads is a pay-per-click program that allows any merchant to advertise products (with thumbnail images - depending on which browser the customer is using) right on Amazon product pages. Details here.

According to Amazon’s Product Ads description, PPC placements may appear close to the cart button:

As you know, Amazon is continually testing - so I wouldn’t be surprised if I’m seeing different placements than others. Rather than the above, this is what I see when I’m on Amazon.com:

My concerns about this program:

1. Is this what customers want? “Product Ads is an advertising program designed to provide Amazon.com customers seamless access to products available on external Web sites.” Many customers choose Amazon for free shipping/Prime, the A to Z guarantee, they already have an account and the trust they have with this established retailer. When you roll over the related offer links, you can’t preview the destination URL, it’s an Amazon redirect which may confuse customers - they don’t know where they will end up, or they’re surprised when a new site opens up (yes, even if you mention “external websites.”

2. Right now, the recommendations are not very relevant. The above related items (candles and faucet) were suggested for this dog toy:

Irrelevant offers means lower click through rates for advertisers (yes, Amazon uses a combination of bid and click through rate to determine placement and final cost-per-click). It also means more confusion and clutter for customers. But I’m sure this will all improve over time.

3. These ads potentially take sales away from Amazon and Amazon Sellers in the marketplace. As a seller, I don’t appreciate Amazon pointing potential customers elsewhere.

Nevertheless, this is another traffic channel if you’re looking for a way to tap into Amazon’s gazillions of shoppers. I’d be interested to hear from any advertisers who’ve played with these ads. What’s the traffic quality? How does it convert compared to other PPC programs?

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Original post by Linda Bustos

Youtube Experimenting With Video Ecommerce

Monday, January 26th, 2009

Hat tip to Xavier Casanova of VideoRetailer.org for posting this news update on the Youtube ecommerce project:

Can’t see video? Visit Xavier’s original post.

Youtube launched click-to-buy links in the US and UK last October. (I’m Canadian so sadly I can’t see what they look like or post a screen shot for you.) It’s now expanding this feature to Spain, the Netherlands and Germany.

From the Youtube Blog:

Last year we launched our eCommerce platform for YouTube, which allows users to easily “click-to-buy” products — like songs and movies — related to the content they’re watching on the site. The past few months have demonstrated that great content on YouTube leads to increased sales. For example, when Monty Python launched their channel in November, not only did their YouTube videos shoot to the top of the most viewed lists, but their DVDs also quickly climbed to No. 2 on Amazon’s Movies & TV bestsellers list, with increased sales of 23,000 percent.

What Youtube Click-to-Buy means for Ecommerce

As mentioned in Xavier’s video, this has some exciting implications for video ecommerce:

1. This is more validation that video ecommerce has a viable future, rather than just branding
2. By experimenting with overlays, Youtube recognizes links in overlay are more usable than links and calls to action on the page around the video
3. As a retailer promoting your own videos in Youtube, the last thing you want is Youtube to overlay an ad from your competitor when you upload content. Giving retailers control to include their own links (will this become a pay-per-click service?) can eliminate that chance of having competing Adsense ads displayed over your video.

I also feel the video link-overlay is huge, because when videos are shared with your affiliates and customer evangelists, the links you want that appear in the video description or in the Click-to-Buy field are not necessarily considered by the person syndicating your video.

Video Analytics

Hopefully Google Analytics will include video link tracking tools, since the clicks happen off your own domain, it would be very beneficial to have a Youtube Insights tool which you could sync with your Google Analytics account, or extract the data to import or mashup with your enterprise analytics tool of choice. (Avinash, I’m looking at you.)

Protecting Copyright

In other recent news, Youtube is cracking down on copyrighted music in user uploaded videos by muting them. I personally use Youtube to sample music I want to purchase because I can hear the full song for free, rather than a 30 second snippet through iTunes or Amazon. In my case, the copyright infringement actually causes me to buy more music.

Though the new policy sucks for Youtube fans and music samplers like me, it’s beneficial to music companies like EMI - if unauthorized copies of music cannot be heard, music lovers may go directly to the music companies’ accounts to sample music and buy directly from the “official videos.”

I’m excited about the new ecommerce options for video. I believe any retailer that plays in the Youtube sandbox will benefit from this, so I hope that they expand it to a worldwide feature soon.


Next Free Ecommerce Webinar…

The ecommerce platform of the future

When: February 18th, 2009 @ 9am PT/12pm ET
Presenter:
Brian K. Walker, senior analyst for ecommerce technology, Forrester Research
Register to Attend…


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Original post by Linda Bustos