Archive for the ‘Site Search’ Category

Search Within A Search - Good Idea?

Thursday, March 6th, 2008

In case you missed it on TechCrunch the other day, Google is now showing search boxes within SERPs (Search Engine Results Pages) for some of the larger online retailers like Amazon, Zappos and Office Max.

Zappos Search Box

The boxes only appear for certain keywords, for example “amazon” and “shop amazon” but not “amazon books.” Zappos shows up for “zappos shoes” but not “zappos shopping.” For other sites, adding “shop” or “shopping” to the site name won’t trigger a search box at all.

OfficeMax should be pleased that this works for them but not for Staples and Office Depot, at least it makes them seem a bit more important? I noticed that Target and Walmart get a search box, but not Sears. NewEgg, Radio Shack and BestBuy get one, but not Circuit City. Ebay and Overstock also are left out, which is a bit of a head-scratcher.

Even comparison engines are either in or out. Bizrate, Nextag and PriceGrabber are in, Shop.com and Shopping.com are out. Perhaps this is a feature that Google is still rolling out in stages, or it’s just being tested. You never know if a new feature would fly unless you give it a trial run!

When you use these boxes, the results leave something to be desired. Results are not helpful without product images. And the top results are only going to lead you to the destination site’s search page for your keyword, anyway.

Zappos Results

This could be useful if your shipping and customer service information is impossible to find with your internal site search. But top online retailers like these should already have that optimized. TechCrunch ran a reader poll and the results are close to 50/50 on whether users like the idea or not. I’m in the “nay” camp, I don’t see the value.

If these boxes were included with larger retail site listings in Google for general terms like “clock radio” or “wireless headphones” - it could give bigger retailers a click-through advantage. Anything that makes a search result stand out (like sub-category links or a Google Checkout badge in AdWords) attracts the eye and may be perceived as a more trusted result. I hope it doesn’t end up this way, unless it’s a completely level playing field - retailers large and small. But again, I don’t any value in doing so.

SEO Tip

You’ll notice the search box in the screenshot above has ” {keyword} site:http://www.domain.com ” in the search box. “Site-colon” is an advanced “search operator” that you can use to check which pages of your site are indexed by a search engine. If you want to check if a particular page is indexed, you can copy and paste that url after the “site:”

Running a site-colon check on your root domain will show all your indexed pages. If your product pages are not showing up, it’s a sign the engine is not crawling your site as deep as you want it to and you should look into your site structure or other SEO activities to ensure there are no barriers to indexing.

Effective Online Merchandising: What Sells?
Free webinar: March 13th, 2008, 9am PT/12pm ET
Guest Panelist: Mike Svatek, Director, Marketing & Product Management, Baynote
Register to Attend

Original post by Linda Bustos

Hack Week Part 1 - Optimize Internal Site Search With Free Tool

Tuesday, January 15th, 2008

Swiss Army KnifeLast week Justin Palmer posted 11 Ways to Optimize Your Site Search while Ann Smarty posted a roundup of free keyword research tools over at YouMoz.

One of the tools Ann mentioned was MSN AdCenter’s Keyword Mutation Tool. Despite its grotesque moniker, it’s a great for optimizing internal site search. You don’t have to be an MSN advertiser to use it, either.

Basically, what this tool does is generate common keyword misspellings for you. So instead of trying to forecast them yourself, or waiting until someone types these errors in your search box and gets a “results not found,” you can adjust your internal search to include these possibilities.

It takes some playing around with though, for example I got no results for “appliance” but a few for “appliances”:

Keyword Mutation

You’ll also want to manually test these misspellings to make sure they work (for your most popular or important items / keywords). If your ecommerce software search function uses fuzzy logic, your search should be able to recognize variations of keywords. But it’s always worth a spot-check for your critical terms.

12 Things Retailers Must Learn from Christmas ‘07
Free webinar: January 24th, 2008, 9am PT/12pm ET
Guest Panelist: Linda Bustos, Emerging Media Analyst, Elastic Path Software
Register to Attend

Original post by Linda Bustos

Amazon.ca Fails at Basic Usability - Amazon.com Passes

Monday, December 10th, 2007

Amazon holiday logoAmazon is often touted as the usability darling of e-commerce. Number one on Internet Retailer’s Top 500 List last year, the mega-store is usually way ahead of other retailers in so many ways. That’s why my experience on Amazon this weekend was so surprising. Shopping on Amazon.ca, I experienced search failure more than once — and also discovered that my problems wouldn’t have happened on Amazon.com.

Exhibit A - Can’t Handle A Typo

This is what happened when I made a spelling error for “Web Analytics: An Hour A Day” on Amazon.ca:

Amazon.ca Search Fail

And this is the same search on Amazon.com:

Amazon Search Pass

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Is Your Affiliate Program Your Top Sales Generator? If Not…
Free webinar: Tuesday, December 11th, 9am PT / 12pm ET:
Affiliate Marketing: What Every Retailer Ought to Know
Guest Panelist: Shawn Collins, Author, Successful Affiliate Marketing for Merchants

Original post by Linda Bustos

Why You Should Turn On Google Analytics Site Search Today

Monday, November 26th, 2007

Google Analytics ThumbnailGoogle Analytics recently introduced an internal site search feature to its already kick-ass free stats program — aptly named “Site Search.”

This tool works with your existing site search and is invaluable to ecommerce marketers as it gives you so much insight into customer intent and your website’s success at delivering results. For example, you can use search log data to discover:

  • What keywords people search for - what’s hot and what do they want that you don’t carry
  • What search refinements are made, indicating possible “Results Not Found” messages or unsatisfactory results
  • What pages the searches were made from, and where users clicked to

The next 30 days is when this information will be crucial. Customers can’t buy what they can’t find. Maybe you only use the term “notebook computer case” and your customers search for “laptop bags.” You can tweak your product pages and search engine for the various ways customers describe your product until the right pages show up when you test your site.

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Is Your Affiliate Program Your Top Sales Generator? If Not…
Free webinar: Tuesday, December 11th, 9am PT / 12pm ET:
Affiliate Marketing: What Every Retailer Ought to Know
Guest Panelist: Shawn Collins, Author, Successful Affiliate Marketing for Merchants

Original post by Linda Bustos