Archive for the ‘Uncategorized’ Category

12 Ways To Enhance Your Online Store With Javascript Hover Effects

Wednesday, January 6th, 2010

I have to admit I’m a big fan of “hover” (or “mouseover”) features in web design. Anything that spares me a click or pop up window wins points with me as a shopper. I’ve spotted several retailers using this effect creatively, beyond the typical image zoom or flyout menu. Here’s a collection of my favorites.

Home Page and Navigation

Home Page Flash

Barnes and Noble augments its home page flash banner with product details and a cart button when you mouse over a product. Often retailers just hyperlink the images, but this saves me from bouncing back and forth. I can decide whether I’m interested pre-click.

Rich Flyout Menus

Flyout menus allow the visitor to expose categories and subcategories without a click, making it easier to locate products quickly and flattening your site architecture (more pages are 1 click away from the home page). They are quite common, but I’ve spotted a few that you might call “rich flyout menus” as they include promotional information or thumbnail images for products. For example:

American Eagle Outfitters shows featured products and sale messaging (above) and Best Kiteboarding shows the a product image that changes as you roll over menu items (below).

Site Search Rich Autocomplete

As mentioned in a previous Get Elastic post, many consumer software sites offer an autocomplete feature that is “rich” with additional images, text and promotional areas. Below is an example from the Apple Store.

Category Pages

Category Previews

There are several ways retailers are using mouseover effects to improve category pages.

One method is a simple image enlargement to detail previews, like Bidz.com and Neiman Marcus:

Other sites use it to show alternative views, product details or both, as Blue Nile:

Land’s End and Brooks Brothers (below) allow you to switch thumbnail colors.

Product Pages

Product Imagery

Many sites employ the mouseover effect to switch colors, product views or zoom…

…but there are more creative things you can do…

Category Exposure on Product Pages

American Eagle Outfitters allows you to navigate the category from a product page without hitting the back button. As shown below, you can “View All Shorts”.

Stock Availability

The Gap shows whether a size or color is available, making it clear over the product image.

Terms and Policies

Need to define features or industry jargon? Check out how Crutchfield does it.

Similarly, Virgin Mobile explains policies without a pop-up.

Add To Cart Error Handling

It’s easy for customers to forget to select a size, color or other option required before adding to the cart. Often retailers will disable the Buy button until properly selected or refresh the page with an error message. Both of these approaches can confuse customers. The best way to handle errors is to show the error message close to the call-to-action, rather than in red letters at the top of the page where it’s less likely to be noticed.

On Anthropologie, if you’ve missed selecting a size or color, you’ll notice right away as you mouse over the Add to Bag button.

Currency Conversion

This site shows you currency conversion values with a hover. You can eyeball them without having to select a currency and wait for a page load.

Cross-sell Preview

Barnes and Noble lets you preview product recommendation prices, details and even lets you add directly to cart.

See more examples like this in Merchandising Usability: A Better Way to Show Product Recommendations.

Checkout

Policies and Instructions

Office Max explains what MaxPerks ID and Tax Exempt ID mean with a mouseover.

roll over to find out what MaxPerks ID and Tax Exempt ID are.

You could also use this to explain policies or provide instructions for finding a CVV code.

This is only scratching the surface. Potentially, anything on-page feature that requires a click or a pop up window could be handled with a mouseover effect for a smoother customer experience and more modern feel to your website.

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Temporary Post Used For Theme Detection (7d4187cc-ccf7-4505-b2fd-c3d4e3e9a89c – 3bfe001a-32de-4114-a6b4-4005b770f6d7)

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Changing Channel Conflict for Manufacturers

Wednesday, June 17th, 2009

The annual Internet Retailer Conference and Exhibition is happening in Boston this week, and while Elastic Path is not there this year, we have a ton of video evidence of our visit last year as Jason Billingsley made his rounds of the trade show floor interviewing a wide range of ecommerce vendors.

One must-see video if you’re a manufacturer is Jason’s interview with Shopatron’s CEO Ed Stevens:

One of the biggest roadblocks for manufacturers when selling online is channel conflict. Many manufacturers have their hands tied when selling direct to consumers because their retail partners may retaliate (or retailiate?) To handle channel conflict issues, manufacturers’ website either sell no product, a limited product line or just accessories to keep retail partners happy. With 50-60% of customers looking for branded product beginning their search at the manufacturer’s website - that’s a lot of missed opportunity for both the manufacturer and retail partner. It also hurts the customer who has to find the product elsewhere.

What Stevens’ company Shopatron does is allow manufacturers to offer a full product line for sale on their websites, with retailers as fulfillment partners. Customers can even choose to pick up the product at the local retailer, which is an opportunity for the retail partner to sell even more product to that consumer — 1 in 4 customers will end up buying more stuff when they come by to pick up their order. Stevens reports 55% of Shopatron customers choose the in-store pickup option.

In the future, it will be interesting to see if services like Shopatron can provide in-store pickup options through interactive TV advertising widgets (as discussed in our Multichannel 2.0 webinar). It’s common for manufacturers to advertise on TV, but so far there hasn’t been an instant gratification service for the customer or a way for the manufacturer to solicit a direct response. Perhaps Shopatron and Alvenda should chat.

 

See More IRCE 2008 Interviews…

We conducted 16 interviews with various ecommerce vendors at the Internet Retailer Conference & Exhibition 2008 in Chicago.

  1. How to choose ecommerce software and technology - Bernardine Wu, CEO, FitForCommerce
  2. How retailers can sell more online with social commerce - Jay Shaffer, VP Worldwide Sales & Marketing, Powerreviews
  3. Hackersafe is now McAfee Secure - Rich Murphy, McAfee
  4. The benefits of RIA’s for ecommerce stores - Graeme Grant, COO, Allurent
  5. Why online retailers should be blogging - Darren Tomey, VP Sales, Compendium
  6. How do ratings and reviews help online retailers? - Sam Decker, Chief Marketing Officer, Bazaarvoice
  7. When bad people ruin good online marketing - Ryan Douglas, PlumberSurplus.com
  8. Direct international shoppers to local sites automatically - Justin Skogen, Director, Enterprise Sales, DigitalElement
  9. The state of affiliate marketing in online retail - Larry Joseloff, VP Content, Shop.org
  10. Multi-store retailing - Roy Rubin, CEO, Varien
  11. How online stores use images to improve customer experience - Stephen Kristy, CEO, LiquidPixels
  12. Comparison Shopping Engine Tips for Online Retailers - Michael Lambert, CEO, MerchantAdvantage
  13. Link building strategies for Internet retail SEO - Stephan Spencer, Founder & President, Netconcepts
  14. Direct to consumer manufacturers can reduce channel conflict - Ed Stevens, CEO, Shopatron
  15. New eCommerce service lets you shop online with a friend - John Jackson, CEO, DecisionStep
  16. Product recommendation engines improve customer experience - Scott Doan, VP Sales, Strands

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Content for Links

Friday, April 24th, 2009

There seems to be a lively debate centred on content for-links as a link building strategy and on the apparent loss of rankings a particular site who are alleged to be using this approach.

We have been explicitly named in some posts and are therefore responding to, hopefully, help to set the record straight. We apologise in advance for the length of this post! Can we also thank the many people who have responded in a balanced way in other posts – it is reassuring to know that not everyone is driven by a crushing competitive agenda or simple malice.

KEY POINTS FOR ANYONE IN A RUSH!
- Chris Young is NOT associated with our search businesses
- We specifically avoid creating a co-operative network - any technology and databases used are simply for efficiency
- We NEVER pay for links or content-for-link partners
- We cannot confirm or deny any specific client associations for legal reasons

THE DETAILS

WHO IS INVOLVED?
First of all, we cannot confirm that we have any relationship with sites named in some of the other posts. We are contractually excluded from publically discussing the identities of some clients which, as most of you know, is not uncommon in our industry. This response is neither a confirmation nor a denial of a relationship - we promise we are not being evasive - that’s the best we can do on that front according to the lawyers – sorry! We would also point out that per the section at the end of this post, there are other firms using a very similar approach.

Secondly, we can confirm that Content Now LLP is Co-Owned by UK Offer Media Limited (Kieron Donoghue, MD) and Search Sciences LLP (Simon Snelling, CEO). We provide a range of solutions for clients including content-driven linking campaigns.

Thirdly, Chris Young is a close friend of Simon’s but he has absolutely no involvement with the running of our search businesses — so please direct everything at us!!

DO WE CREATE CO-OPERATIVE NETWORKS?
No. We entirely agree that co-operative networks are harmful. It would seem that our use of technology in parts of the process has been completely misinterpreted by some people as intending to create such a network.

Quite the opposite.

As an example, we exclude ALL clients from linking with each other under any of our campaigns although many would be highly relevant for each other. This is the opposite to the approach taken by many firms who ruthlessly raid their own databases for potential link partners.

ALL potential link partners are identified from public sources, including the main search engines, based entirely upon their relevance for the client in question. Period. The information we hold in our systems is used for the management of conversations with potential and live link partners. It is not used to target them. We have specifically built our systems and procedures to avoid such a network, recognising that such networks are a problem elsewhere in the SEO industry.

DO WE USE BLACK HAT TECHNIQUES?
No we do not. We can only assume that the use of a client-hosted response page that links to one of our systems has been entirely misunderstood. The response page is simply there as an option for potential - and existing - link partners to use for sending messages (we all know how flaky email can be sometimes) and to provide FAQ and more detailed information on various elements of the approach and campaign. It also allows partners to obtain and to provide information which goes directly into our systems, helping with accuracy and efficiency. Once again, it is absolutely not used to create a co-op network.

We make no bones about the fact that we keep our brand visibility at a low profile during conversations with link partners. Any of you who have ever actually run a linking campaign will recognise that the activities of unscrupulous firms, many of them located off-shore, have made an approach by an SEO firm almost meaningless – how is a poor site owner supposed to distinguish from a genuine and ethical offer versus a spammy co-op network – or worse – contact harvesting exercise?

This is absolutely the ONLY reason we minimise our involvement.

We work extremely hard to stick to best practice and we stand tall by our work. In fact, any of you who have ever had a linking dialogue with any of our client campaigns beyond the initial email will know that we state that we are managing the campaign responses at the foot of the email.

We will address the issues specifically surrounding the ethics of content-for-links in a further section below.

ARE SITES GETTING BANNED AS A RESULT OF THE APPROACH?
The only comments that we are able to make on specific cases (see restrictions in “WHO IS INVOLVED?” above) are 1) there are now a number of posts suggesting that there are other factors at play here possibly relating to a new version of the site in question. 2) we have had NO reports of ranking penalties for clients, many of who have been running content-driven campaigns for some time. Actually quite the contrary – all of our established clients are flourishing for relevant search terms.

PAYMENT FOR LINKS
We do not pay for links. Period.

We have turned away clients who wanted us to run paid linking campaigns. Any time a potential link partner responds requiring payment, we will add them to our exclusions system – we know of thousands of sites that require payment for links and we never contact them again.

CONTENT FOR LINKS – IS IT ETHICAL?
Ask 20 SEO specialists regards linking in general and you’ll get 21 ‘best practice’ approaches. Whilst the search engines rightly penalise overly aggressive tactics; co-op networks; off-theme linking paid links and so forth, there is widespread acceptance that link popularity remains a significant factor in achieving decent search engine rankings.

Perhaps in an ideal world, all sites would be so amazingly stuffed with brilliant link bait that the right links would miraculously appear – how nice would that be? We complete recognise the benefits of social media optimisation, link baiting etc. and practise in these areas. However, in 2009, there remains a healthy market demand for the direct approach to creating relationships with relevant link partners through legitimate means.

There is widespread debate as to the validity of reciprocal linking (which incidentally we also practice carefully based upon relevance). Paying for links is quite rightly against Google TOS and is unethical – primarily because the motivation is wrong which effects relevancy and because it creates an unequal playing field wherein those sites with the deepest pockets win.

Linking must therefore be about the fair exchange of value. For some clients this may be some form of reciprocal or three way type linking; for others it may involve offering relevant content in return for a link.

The point here is relevant. The client and link partner will be in a relevant space for each other. The content will be specifically researched and hand written by our own (UK based) writing team or in some cases the client’s own editorial team around a relevant theme specifically agreed with the link partner. No-one is ever coerced and all link partners have the absolute right to approve, modify or reject the content created for them at any time.

We never make any attempt to disguise the fact that the link is the objective – link partners understand this. From the link partner’s perspective, content is often something that they struggle to produce in their own right. Don’t assume, as has been suggested elsewhere, that this is some massive SEO firm preying on a bunch of unsuspecting one man bands. On the contrary, many of the content-for-links partners are full sized businesses who recognise the importance of content but just don’t have the time or resource – made worse by the current economic climate.

SO WILL THE PARTNER BENEFIT FROM THE CONTENT?
The best answer any honest SEO firm can give to almost any SEO question, given that none of us control the search engine algorithms, is that to the best of our knowledge they should. We don’t think there will be too many people arguing that relevant content isn’t helpful for SEO. The content is unique, written specifically for the link partner on a subject relevant to their site. There is one simple undisguised HTML link to the client’s site included towards the end of the content. To the best of our knowledge and based upon over 10 years of link building experience, once the search engines have indexed the content, the link partner is likely to see the benefits long before the engines attribute ranking benefit for the client from the link – it varies tremendously but the search engines understandably view new links with caution and attribute value to them only over a period of time.

Actually, we regularly receive requests from link partners for more content; some become content clients (or linking clients); others have even pinged us simply to thank us and to tell us they were ranking for the content.

ARE WE PERFECT?
No of course not. The odd bit of sub-standard content may make it out there. A few partners may not be perfectly on-theme. Our processes involve humans throughout and as we all know, none of us are perfect! Any errors brought to our attention are promptly corrected and we are constantly striving to improve systems and processes. We have a decent, very hard working team and we are deeply proud of them. Just as importantly we have a lot of happy clients with good rankings, as we hope do the ethical and fair SEO bloggers among you!

IS IT US?
Aside from the comments above regards client confidentiality, we are well aware that our approach has been copied by a number of webmasters and, indeed we are told possibly some other SEO firms. This means that emails of a similar structure may well have come from other firms or individual webmasters – just to add to the confusion!

CONCLUDING COMMENTS
There is probably tons more to say but this post is far too long already. We realise that some of you will have questions and we will do our best to answer them but please bear with us if responses are slow – pressure of work as usual!

Have a great weekend.

Thanks and kind regards – Simon & Kieron

Kieron Donoghue & Simon Snelling
Partners and Co-Founders, Content Now LLP

Post from Kieron’s Blog

Content for Links

Original post by Kieron

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Spotify users - I need your help

Wednesday, February 18th, 2009

It’s well known that I’m a huge Spotify fan. So much so, that I’m putting my money where my mouth is and launching a site next week so that Spotify users in the UK (and globally) can share their playlists and discover new music at the same time.

What is  Spotify playlist?

Well it’s basically a compilation or “mixtape” of songs that you have lovingly put together. It could be a selection of your favourite music from a certain year, that will evoke happy memories. Or maybe it’s a collection of the latest R&B songs from your favourite artists. Or it could be that you’re a huge fan of say Frank Sinatra and have compiled the essential guide to the man and his music. Anything goes, any style, any niche, any artist (s). All I ask is that you only submit a playlist if it is made up of at least 10 songs.

What I need from you

If you have some Spotify playlists already compiled then please share them here in the comments. Here’s what I’m after:

1. Spotify URL of the playlist i.e. http://open.spotify.com/user/kieron/playlist/77zouK8SJuiMnmC1j9ISf6
2. Playlist Title i.e. Kieron’s R&B Mixtape Volume 1
3. Description: This can be anything from a few words, i.e. “A compilation of the latest R&B tunes released in January 2009″ to a full track listing. Be as detailed as you want.
4. Name: Your name, as the “author” of the playlist

As an added bonus, for the first 20 people that submit their playlist I will commission some custom artwork for their virtual “album cover”. Just like the one for my playlist below. A key feature of my new site will be the ability to visualise playlists through artwork. So to kick start things off I have a designer on hand ready to produce some original artwork for you free of charge.

Kieron's R&B Mixtape Vol. 1

Why am I doing this?

Well I really love Spotify, I think it’s a brilliant application and I think it will change the way lots of people listen to music. So I’m building it for no other reason than I’m a huge Spotify and a huge music fan. I want to create a site where people can show off their diverse tastes in music and also discover and explore new music too. The site itself won’t have any major revenue model, I may place a few banner ads on it, if I can find relevant advertisers, but that will be all. I don’t expect this to make money, I’m doing it for fun )

Having said that, I’m taking the site very seriously, as I do with all my businesses and I aim to deliver a truly valuable destination for music fans. It will of course be free to use also. Although there are other sites out there who offer a similar service, my hope is that mine will have the edge in terms of visual appeal and usability and that it’s also the first dedicated Spotify user created site to come out of the UK. As far as I know the others are based out of Sweden, or other European countries.

Please help

So if you’re a Spotify user please leave the 4 details as listed above of your playlist in the comments box below. And after you do, please go and tell all of your friends who use Spotify to do the same. This success of this site absolutely depends on the involvement of Spotify users, without it, it simply won’t work. Even if you’r friends aren’t on Spotify, get them to join now. You don’t need an invite to join in the UK any more and its free, see here for details.

Once you have left your playlist details in the comment below, I will get to work on the “album” covers and then email them to you. Even better, if you’re of an artistic nature then please feel free to create your own. They must be static (non animated) and be 150 x 150 in size.  You can contact me here and I’ll tell you how to send them to me.

I’m genuinely very excited about this project, I hope you can share my enthusiasm and help to make the site a success.

What I’m listening to right now: Sterling Simms - “I Know”

Post from Kieron’s Blog

Spotify users - I need your help

Original post by Kieron