Archive for September, 2007

2 Dozen Ways to Improve Your eCommerce Customer Service

Sunday, September 30th, 2007

Consider the competitive advantages of an online retailer. Customer service
is usually not the first thing that comes to mind, right?. Many eCommerce
websites, even the large well-known stor…

Original post by default@goarticles.com (Justin Palmer)

Rackspace Enters Small Biz Email Race With Webmail.us Buy

Sunday, September 30th, 2007

Small- and medium-sized businesses are the hot target markets right now, whether it’s voice and broadband or web services. The biggest opportunity, however, seems to be in hosted email, as Yahoo’s (YHOO) $350 million bet on Zimbra and Google’s (GOOG) Apps initiative demonstrate.

Rackspace, a San Antonio, Tex.-based managed hosting company, today made its own move to tap the opportunity by acquiring eight-year-old Webmail.us of Blacksberg, Va. The purchase price wasn’t disclosed, but I suspect it was a substantial amount of money.

With some 70,000 companies as clients and 600,000 paying business email accounts, Webmail.us expects to have revenues of around $6 million in 2007. It is popular because of its spam protection features, quality service, and a web interface that is both rich and just generally impressive.

Rackspace, meanwhile, is rumored to be in the running for an IPO. Its acquisition of Webmail.us is another way to distinguish itself from being just a hosting company. Lew Moorman, senior vice president of corporate strategy and product development at Rackspace, believes the opportunity for offering email services to small- and medium-sized businesses is wide open, even with competition from Yahoo and Google.

Original post by Om Malik

TechMeme has top tech blogs list coming out

Sunday, September 30th, 2007

TechCrunch also just announced a TechMeme related piece of news. New top blogs list coming out. That’ll be very interesting.

Original post by Robert Scoble

Adobe joins rest of industry in going for Microsoft’s throat

Sunday, September 30th, 2007

Adobe tonight is announcing that they’ve bought Virtual Ubiquity, makers of the very cool BuzzWord (which is now open for public trials). For the details, go and see TechCrunch’s post cause I’m too lazy to write up all the news word-for-word (I was driving when I got the call, so might have missed some important detail and we were both embargoed until 9 p.m. tonight — I’m sure this news will be covered in depth by tons of bloggers) I saw this at an Adobe event a few months ago and wondered why it hadn’t been acquired yet cause it’s a lot nicer than what other companies have shown me so far like Google’s Docs.

Adobe also announced a cool new widget that’ll make sharing files easy, especially PDFs, which will be automatically rendered by this new widget. I’ll play around with that and see how it compares to some of the others from places like Microsoft’s Folder Share and Box.net, among others.

I was briefed on Friday by Adobe and asked them whether this represented a new strategy for Adobe and whether or not we’d see more acquisitions. The non-committal answer on the other end of the phone told me the answer. Look for Adobe to make other moves in the near future to dive further into the deep end of the Web 2.0 Work 2.0 pool.

Don’t pay attention to what Adobe is doing here, though. Alone it doesn’t seem all that significant (even though, to me, it represents a real shift in strategy and an interesting one, to boot). But, rather, look at the bigger “Work 2.0″ trend that’s underway here. I doubt that any one company will end up owning a monopoly share the way that Microsoft really controlled Work 1.0. It’s rare that I see an office worker who isn’t using Microsoft’s Office. Walk through an airport and on almost system you’ll see Outlook/Excel/PowerPoint/Word.

But, I love the new collaboration software that’s coming along. The trend got moving with Skype, but includes things like Zoho’s Office suite, Google’s Docs and Spreadsheets, the recent purchase of Zimbra (now owned by Yahoo), Edit Grid, Etelos, Atlassian, Skitch, 37 Signals (Basecamp, etc), 30 Boxes, ThinkFree, SmartSheet, Spresent, Grand Central or Callwave, Vyew, Stixy, and Concept Share. I’m sure I’m missing stuff, please add in your own favorites to the comments here and I’ll keep updating my post.

Or, as Jake Luer says: anything that keeps 18 versions of the same doc out of my inbox (I asked everyone tonight about what services came to mind when I said “Work 2.0.”).

These new services let you work with people in a whole new way. No more emailing around Word Docs or Spreadsheets or PowerPoints. Instead you pass around a URL, and work there.

Now, is Microsoft in trouble? No. Office is going to sell well for quite a few years still.

But there is blood in the water. If you try all these companies listed in this post you can work together with people in new ways that simply aren’t possible using Microsoft stuff.

Anyway, Adobe tonight just added onto the pile. This is significant. It’s amazing to me that Microsoft is letting all this competition build up strength and power. How long before people other than the “insiders/early adopters” start switching over to these newer services? I know I’m using Microsoft stuff less and less. There IS blood in the water even if only the early sharks can smell it.

UPDATE: More on TechMeme about these announcements.

UPDATE2: Microsoft itself is working on an online collaborative word processor, Mary Jo Foley says. Again, don’t get waylaid by the word processing announcements here. The bigger picture is more important.

Original post by Robert Scoble

Adobe joins rest of industry in going for Microsoft’s throat

Sunday, September 30th, 2007

Adobe tonight is announcing that they’ve bought Virtual Ubiquity, makers of the very cool BuzzWord. For the details, go and see TechCrunch’s post cause I’m too lazy to write up all the news word-for-word (I was driving when I got the call, so might have missed some important detail and we were both embargoed until 9 p.m. tonight — I’m sure this news will be covered in depth by tons of bloggers) I saw this at an Adobe event a few months ago and wondered why it hadn’t been acquired yet cause it’s a lot nicer than what other companies have shown me so far like Google’s Docs.

Adobe also announced a cool new widget that’ll make sharing files easy, especially PDFs, which will be automatically rendered by this new widget. I’ll play around with that and see how it compares to some of the others from places like Microsoft and

I was briefed on Friday by Adobe and asked them whether this represented a new strategy for Adobe and whether or not we’d see more acquisitions. The non-committal answer on the other end of the phone told me the answer. Look for Adobe to make other moves in the near future to dive further into the deep end of the Web 2.0 Work 2.0 pool.

Don’t pay attention to what Adobe is doing here, though. Alone it doesn’t seem all that significant (even though, to me, it represents a real shift in strategy and an interesting one, to boot). But, rather, look at the bigger “Work 2.0″ trend that’s underway here. I doubt that any one company will end up owning a monopoly share the way that Microsoft really controlled Work 1.0. It’s rare that I see an office worker who isn’t using Microsoft’s Office. Walk through an airport and on almost system you’ll see Outlook/Excel/PowerPoint/Word.

Or, as Jake Luer says: anything that keeps 18 versions of the same doc out of my inbox (I asked everyone tonight about what services came to mind when I said “Work 2.0.”).

But, I love the new collaboration software that’s coming along. The trend got moving with Skype, but includes things like Zoho’s Office suite, Google’s Docs and Spreadsheets, the recent purchase of Zimbra (now owned by Yahoo), Edit Grid, Etelos, Atlassian, Skitch, 37 Signals (Basecamp, etc), 30 Boxes, ThinkFree, SmartSheet, Spresent, Grand Central or Callwave, Vyew, and Concept Share. I’m sure I’m missing stuff, please add in your own favorites to the comments here and I’ll keep updating my post.

These new services let you work with people in a whole new way. No more emailing around Word Docs or Spreadsheets or PowerPoints. Instead you pass around a URL, and work there.

Now, is Microsoft in trouble? No. Office is going to sell well for quite a few years still.

But there is blood in the water. If you try all these companies listed in this post you can work together with people in new ways that simply aren’t possible using Microsoft stuff.

Anyway, Adobe tonight just added onto the pile. This is significant. It’s amazing to me that Microsoft is letting all this competition build up strength and power. How long before people other than the “insiders/early adopters” start switching over to these newer services? I know I’m using Microsoft stuff less and less. There IS blood in the water even if only the early sharks can smell it.

Original post by Robert Scoble

Ecommerce - What Makes You Unique?

Sunday, September 30th, 2007

I stumbled across a website with a unique marketing angle. The use of ecological interests has resulted in improved marketing capabilities. In the case of the site I visited it was a jewelry company t…

Original post by default@goarticles.com (Scott Lindsay)

Findory Is Finally Done

Sunday, September 30th, 2007

Greg Linden, the founder of news aggregation service Findory is shutting down the service on November 1, 2007, according to a blog post on his personal blog. It is a shame!

Findory was riding the “information personalization” trend that is only going to gain importance in coming years. The excessive amount of content is making discovery of information a challenge. Findory shutdown was long time coming. Linden had announced in January 2007 that it was time to let Findory go. I am surprised it took so long.

“Though it will not be Findory doing so, I continue to believe that the future will be personalized,” Linden writes as the epitaph of his start-up. Good luck Greg!

Original post by Om Malik

Ecommerce - The Stats Tell A Story

Sunday, September 30th, 2007

According to U.S. Government reports ecommerce continues to improve dramatically, “Total e-commerce sales for 2006 were estimated at $108.7 billion, an increase of 23.5 percent (±3.3%) fro…

Original post by default@goarticles.com (Scott Lindsay)

Building an eCommerce Webiste with Site Rubix

Sunday, September 30th, 2007

You need to build an ecommerce weibsite once you have decided to run an ecommerce business. Like a store front in the brick and mortar business, your website is where your potential customers would c…

Original post by default@goarticles.com (Karen Ngo)

Lots of news coming tonight

Sunday, September 30th, 2007

What a fun week. Milan has proven I can love something more than I love blogging. Well, heck, Twitter and Flickr proved that too (that’s where I’ve been spending a lot of my online time this week, check out my new photos — we had a fun day yesterday with Dave Winer. In two weeks with my new camera I’ve already made 36 GBs worth of images, whew! Then compare to Patrick’s photos. He’s pretty good with the 5D).

Twitter has really turned into something special. It’s how I keep in touch with my friends and the world. I find I like spending a lot more time there than on my blog because of the immediacy.

So, let’s get back into it. Tonight there’s a couple companies announcing news. Come back at shortly after 9 p.m.

One of the companies speaks to the future of development. Four years ago I predicted that within 10 years very few people would be doing standard old Win32 style development. At the time I thought that Vista would be a lot more popular than it turned out to be and that the world would shift toward .NET development. I was wrong. The truth is that Web work is becoming far more popular than i thought it would be. Every startup lately is showing me Web work and, while some use .NET, most use LAMP on their servers.

Anyway, see ya tonight and don’t miss the Photowalking at Stanford University tomorrow. It looks like a huge crowd will be there.

Original post by Robert Scoble

GetUpdated.co.uk - everything you need to market online

Sunday, September 30th, 2007

I came across these guys the other week, when their sister company Affiliator placed a long term advertisement on my blog. They didn’t mess about, they just got in touch, introduced themselves and said - hey we’re serious about becoming a player in the UK affiliate market and want a long term ad on your blog, here’s the money. Well they phrased it a lot more professional than that, but you get the picture.

So this piqued my interest and decided to look into their products and company in a lot more details and was pleasantly impressed with what I found.

To give you some background, GetUpdated are an internet marketing company that originally hail from Stockholm in Sweden. They were founded in 1999 as a hosting and web design service provider and so far have expanded by buying out another 9 hosting companies. They then expanded their services and now offer search engine optimisation, pay per click services, banner advertising and of course affiliate marketing services. They have just signed up Sony BMG and all their artists in Scandinavia, so business is booming.

With things going to well they have decided to set up in the UK and offer their same full service product over here. A quick look at their site sees search engine optimisation services, affiliate marketing, ppc, banner advertising and even a blog.

Their SEO services seem quite interesting as they offer a pay-for-performance product (amongst others) whereby they employ a strategy involving building new unique landing pages, either on the customers current site or on some suitable domain. They then split the fee for the work that needs to be done in order to get the new landing pages up and running and give the customer a low expectation for how many customer we think that the SEO Pay Per Action/Acquisition can give them. Once this is agreed the customer only then pays on new business brought in from the landing pages/site built specifically for this campaign. If you go to Google.se and search for the very competitive term “casino” you will see Casinocosmopol.se, which is one of their clients they they helped get the number 1 listing for.

I’ve also had a good look through their affiliate network Affiliator and was pleasantly surprised at how easy and intuitive the interface is. At the moment they have merchants signed up like ticket merchant ticket2.com, betting merchants like Betway, Unibet and CelebPoker.com and a few more. Its early days yet in terms of offering a vast array of merchants but I’m told they currently offer a no set-up fee scheme for new merchants so there are more in the pipeline. And if you join as an affiliate you get £5 free in your account to get you going.

So all said and done GetUpdated look like a promising company who seem serious about replicating their success in Sweden, here in the UK. They’ve already attended Affiliate Summit London and will also be at the A4U Expo in October, so may be well having a chat to see what they’re up to.

What I’m listening to right now: Mary J. Blige – “Just Fine”

Original post by Kieron

AIRApps.net Announces eCommerce Framework for Adobe AIR Developers (PRWeb)

Sunday, September 30th, 2007

Custom framework, built by AIRApps.net and INM, provides an easy way for developers to add licensing and payment capabilities to AIR applications. (PRWeb Sep 30, 2007) Post Comment:Trackback URL: http://www.prweb.com/pingpr.php/SG9yci1FbXB0LVNpbmctVGhpci1UaGlyLVplcm8=

Original post by Yahoo! News Search Results for Ecommerce

AIRApps.net Announces eCommerce Framework for Adobe AIR Developers (PRWeb via Yahoo! News)

Sunday, September 30th, 2007

Custom framework, built by AIRApps.net and INM, provides an easy way for developers to add licensing and payment capabilities to AIR applications.

Original post by Yahoo! News Search Results for Ecommerce

Neighbors (Worcester Telegram & Gazette)

Saturday, September 29th, 2007

The Brookfield Cultural Council is currently accepting applications for grants for cultural activities in town. These grants can support a variety of projects in Brookfield, including exhibits, festivals, short-term artist residencies, performances in schools, workshops and lectures. The council will also entertain funding proposals from schools and youth groups through the PASS Program, a …

Original post by Yahoo! News Search Results for Ecommerce

Understanding Chargebacks and Why They Matter to Your Business

Friday, September 28th, 2007

In this recent American Express ad, John McEnroe comes to an epiphany that credit card “dispute resolution” is easier than he’d ever realized. The commercial ends with McEnroe hugging after resolving a tiff with Klauss Umlauf, his former nemesis and referee at the U.S. Open. The announcer then reminds us how easy it […]

Original post by blogadmin