Today’s post was originally published November 29, 2007 and is part of our Get Elastic “Best Of” rerun series. Though the examples do not reflect current site design, they are still helpful in crafting your own strategy for communicating shipping deadlines as Holiday ‘09 rapidly approaches.
Though you may only have a few early-bird holiday shoppers this time of year, before you know it you’ll need to calm the “will it get there on time?” fears of last-minute shoppers. Great online stores address this anxiety by making holiday shipping cutoff dates easy to find on home pages and product pages. Let’s take a look at some examples and tips:
Bed Bath and Beyond
Tagline: “Holiday Shipping Cutoff Dates”
Bed Bath and Beyond dedicates some central home page real estate to its holiday shipping information:
And it’s not limited to just Christmas, either:
Art.com
Tagline: “Holiday Info”
The tagline is not as clear as it could be - what exactly does holiday info mean? Behind the link lies the shipping cut off dates:
Art.com’s FAQ-style page has information for US and European customers, but looks like Canadians are out of luck.
American Eagle Outfitters
Tagline: “Gifts on Time / It’s Not Too Late For 12.24 Delivery”
Great placement in top right of the home page where it will be noticed first:
And in case you missed it up top, it’s showcased on the left side of the homepage:
Pop-up window:
Amazon
Tagline: “It’s Never Too Early To Shop And Get Free Super Saver Shipping”
Here’s what you find behind the link:
Amazon clarifies that the deadlines only apply to items bought from Amazon.com, not from the seller marketplace:
These deadlines apply only to items shipped from and sold by Amazon.com and refer to delivery on or before December 24, 2007. For products fulfilled by other sellers, that seller’s shipping deadlines apply. Check under “Availability” on individual products’ pages to determine the seller. For complete holiday shipping information and information on restrictions, click here.
My hunch is most people will read the pretty table and ignore the text below. Just a hunch.
Best Buy
Tagline: “New! Guaranteed Christmas Delivery”
I like Best Buy’s “Guarantee” approach. It communicates additional value:
Guarantee means that they will credit your shipping charges and offer you a $10 or $20 digital coupon for your trouble if your order arrives late:
It’s nice that Best Buy will refund shipping on late orders, but it’s also competing with retailers that offer free holiday shipping. But, Best Buy adds to the bottom of its home page a box showing its extended returns policy, complete with a little calendar icon showing January 31 (so you don’t even need to click through to get the gist). Reducing consumer risk and easing online shopping anxieties may influence shoppers to stay on the site for all their shopping rather than checking out competitors’ offerings.
Domestications
Tagline: “Holiday Delivery - Order by December 15 for Standard Shipping”
I like how Domestications shows the date right up front, so you don’t even need to click through for details:
What’s novel is that Domestications has an interactive map (I’m dubbing this “Domestications Destinations”) where you can click on any state and see specific cutoff dates:
Hickory Farms
Tagline: “Holiday Delivery and Shipping Options”
Hickory Farms uses a text link:
The chart shows cut off dates for the different holidays and shipping methods, and includes a reminder that frozen foods may need a few days extra to thaw:
Hickory Farms also takes the opportunity to remind customers that electronic gift cards always make it on time (good idea):
Nordstrom
Tagline: “Shipping Details and Deadlines”
Nordstrom’s shipping details page lists various product categories’ shipping deadlines.
Shipping deadlines are also listed on product pages:
Saks Fifth Avenue
Tagline: “Free Rush Shipping on Every Order”
Saks one-ups your run-of-the-mill Free Shipping offer by adding “Rush.” Great value messaging.
Sharper Image
Tagline: “Holiday Shipping”
The Sharper Image includes a link on the home page, further down in the footer but makes it stand out in red text. The footer is a common place for shipping information anyway, so it’s likely customers will be able to find it easily from any page:
Zappos
Headline: “Order By 1 PM PST December 22, 2007 For Guaranteed Delivery Before Christmas”
The most detailed of the bunch, this deadline-headline eliminates any need to click through to a detail page, stating not once, but twice, the cutoff date:
But did they really have to put 2007 in there?
Shipping Cutoff Tips:
1. Use clear wording like “Shipping Deadlines,” “Shipping Cutoff” or “Order By December ___” rather than just “Shipping Details” or “Shipping Info.”
2. Make sure the information is easy to find on the home page and product pages.
3. Include where you ship on your detail page. If different states or countries have different cutoff dates, make this clear.
4. Clearly state any restrictions.
5. If different products have different shipping times, make sure to make that clear.
6. Include all shipping options: standard, expedited and express.
7. Remember that Christmas is not the only holiday of the season.
Bonus:
1. Offer a guarantee on your schedule. If the order arrives late, issue an e-coupon and pay for shipping.
2. Show holiday return policies on home page.
3. Remind last-minute shoppers about electronic gift card options.
You may also like these similar posts:
Original post by Linda Bustos
This post was originally published in August 2008 and is part of our Get Elastic rerun series.
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